Technical Support Manager-Thailand

Responsibilities

1.Serve as the primary technical contact for distributors, installation partners, and key customers in Thailand, providing support via phone, email, and on-site visits.

2.Diagnose and troubleshoot complex technical issues related to microinverter and energy storage system performance, connectivity, and grid integration.

3.Collaborate with the sales team to provide pre-sales technical expertise, including system design review, product recommendations, and technical presentations to potential partners.

4.Conduct comprehensive product training and certification sessions for installers and partners on-site and virtually.

5.Perform advanced system commissioning, firmware updates, and performance analysis using proprietary monitoring software and diagnostic tools.

6.Collect and analyze field data on product performance and failure modes, providing detailed reports to the HQ R&D team in China to drive product improvements.

7.Manage and evaluate warranty claims, ensuring compliance with company policies.

8.Stay current with local grid codes, regulations, and standards for solar and storage systems in Thailand.

9.Translate and adapt technical documents, manuals, and installation guides into Thai as needed.

Requirements:

1.Bachelor&aposs degree in Electrical Engineering, Electronics, Renewable Energy, or a related field.

2.Minimum of 3 years of experience in technical support, field service, or engineering,specifically within the solar PV industry.

3.Fluency in Thai(native proficiency)and English.

4.Exceptional problem-solving, customer service, and communication skills.

5.Willingness to travel extensively (up to 60-70%) within Thailand.

6.Possession of a valid Thai driver&aposs license.

7.A strong passion for renewable energy and sustainable technology.