Point of contact for IT-related questions from users. You handle questions and issues regarding hardware, software, printers, and network connections.
You are responsible for solving user problems. This ranges from applications that do not start up to more complex challenges, such as virtual environments that fail. You provide support for users in the office and in a production-related environment.
Work together with colleagues from other locations and external services in a global IT org. You can do this for example by using the central help desk system.
Manage the computer park (hardware and software) and keep the inventory of resources and licenses up to date
Ensure compliance with the IT Policy, Code of Conduct and GDPR
Manage IT system upgrades and all media
Manage the processing and follow-up of the resolution of incidents and requests
Participate in incident resolution and manage priorities and urgency
Support users in the use of new systems
Ensure the installation and configuration of new workstations as part of the renewal or the arrival of new hires
Manage maintenance of software and hardware
Ensure that operating procedures are updated
Ensure the evolution of capacities and anticipate future needs according to new activities
support
Provide good quality of service and assistance to users
Participate in the evolution of tools (ticket management, incident management, knowledge base, inventory, supervision, etc.)
Monitor server status daily
Engaging/managing local vendors
Technical Competences:
Technical mastery of Windows environments (server and client), security, office automation, backup, printing, Wi-Fi, antivirus
Technical knowledge of workstations, thin clients, Smartphones, and peripherals,
Knowledge of network technologies and protocols (internet, Ethernet, TCP/IP, etc.)
Knowledge of internal software
Cloud affinity (office 365 and Azure)
Knowledge on virtual infrastructure (VMware)
Knowledge on IT security (Cyber security)
Knowledge on OT and IOT (scanners, terminals, label printers, machinery in production [Bizerba]
Languages: Thai and English preferred
Needs analysis - Project management
Knowledge of the ServiceNow package is an additional benefit
Personal competences
Good writing skills (Thai & English)
Good level of general technical skillset.
Common sense and fairness
Very good relationship with customers and partners
