Technical Support & Trainer

About Dobot

Dobot is a world leader in smart collaborative robotics and the creator of desktop grade robotic arms. Core technologies are developed in-house, including AI, system integration, intelligent sensing and more. The core team members came from Chinese Academy of Sciences, Tsinghua University, Harbin Institute of Technology, Shandong University, MIT and other prestigious academic and research institutions.

Founded in 2015, Dobot Robotics is the creator of the world&aposs first desktop grade collaborative robot. We offer 6 main product lines: CR, CRS, MG400, M1 Pro, Nova, and Magician, with more than a dozen of collaborative robot models. We are the first in the industry to offer a product line up that covers 0.5 to 20 kg payloads.

To date, Dobot has sold over 68,000 collaborative robots to 140 countries and regions and has ranked first in Chinese robot exporter by volume 4 consecutive years.

Dobot robots are currently operational across over 15 industries including consumer electronics, automotive, metal processing, semiconductor, healthcare, chemical and retail.

About the Team

As a leading Chinese cobot export manufacturer, the APAC region is one of the important regions for Dobot. The APAC sales organization is expanding and we are looking for team members who will help shape the foundation and future of Dobot business success in the APAC region. The key function of this role is to provide world class Technical Support (on robots and applications) and Training to our partner network.

Provide expert technical support to our channel partners and end users

Reporting directly to our Technical leader, you will be responsible for supporting our channel partners and end users. Your primary tasks will be to support, train and develop our users and partners in SEA&SA. Technical support will be handled through either email, telephone or on site at our users premises. You will be travelling approximately 90 days a year. Your role will include the following tasks:

Providing technical support to channel partners

Providing robotic application support and consultations to channel partners and Dobot sales team

Developing/ Translating technical training curriculums and conducting technical training courses for channel partners and technical workshops for end users

Developing partners and users technical knowledge and competencies in Dobot robots and applications

Preparing/Translating technical documentation

Participating in customer visits

Participating in trade shows and seminars

Developing applications for trade shows and seminars

Qualifications:

The job demands that you have documented practical experience within developing and supporting robot applications. To gain success in the job it is important that you are outgoing, service-minded and able to manage and influence technical developments in channel partners and that you can navigate at different organizational levels and in different customer situations. You should have experience from a support department preferably with experience within diagnosis and debugging. The job demands that you have documented practical experience within automation preferably with knowledge of mechanical and electronic products. Furthermore, you have experience with technical training and customer visits. To be considered for the job it is vital that you are fluent in English.

The ideal candidate has:

Bachelor degree or higher in Engineering/Computer Science related subject

Minimum three years experience in robotics or automation industry

Experience in designing and integrating robotic applications

Experience in conducting seminars/ trainings

Excellent in troubleshooting and diagnosing issues

Excellent computer and interpersonal skills

Proficiency in a high-level programming language such as C++/Java/Python/Lua (a plus)

Why Join Us

We offer an exciting job with great professional challenges and the opportunity for you to influence your own progression. We emphasize an informal and open work environment where you will have plenty of opportunities to influence and be part of making a difference.