Please note that Go Global is not the hiring company, but rather the link between candidates and the employer.
Job description:
We are looking for Thai-speaking individuals with excellent communication skills and a willingness to learn, to join our team as Technical Support Specialists. This role involves handling Level 2 and Level 3 support tickets for a software application. While prior technical support experience is not mandatory, strong problem-solving skills and a customer-first mindset are essential. Full training will be provided.
Role Details (Consultant – Technical Support):
- Job Function: Technical Support – L2 Level with Thai Language
- Applications Supported: Around 200 internal business applications built on .NET and SQL Server
- Responsibilities:
- Provide technical support to end-users in the local language (Thai)
- Troubleshoot issues related to .NET and SQL Server–based applications
- Handle L2 escalations and coordinate with the L3/engineering team when required
- Ensure timely resolution of incidents and service requests
- Document fixes, maintain knowledge base, and share best practices with the team
- Skills Required:
- Hands-on experience in .NET and SQL Server (basic debugging, query handling, troubleshooting)
- Strong problem-solving and communication skills
- Ability to interact with business users and translate issues into technical resolutions
- Work Timings: 9:00 AM – 7:00 PM local time (Thailand).
Key Responsibilities:
- Assist Thai-speaking customers via phone, email, or chat
- Understand customer issues and provide clear, step-by-step guidance
- Escalate technical issues to internal teams when necessary
- Document solutions, steps, and issue patterns clearly in the ticketing system
- Ensure a high level of customer satisfaction with professional communication
Requirements:
- Fluency in Thai (spoken and written)
- English communication skills (for internal collaboration)
- Strong logical thinking and problem-solving skills
- Comfortable navigating different systems, tools, or platforms
- Eagerness to learn technical concepts and grow in the support domain
- Ability to work independently and in a team environment
Nice to Have (Not Mandatory):
- Experience with helpdesk or ticketing systems (e.g., Jira, Zendesk, ServiceNow)
- Knowledge of software troubleshooting or support processes
Extra details:
- Experience: 3+ years
- Duration: 1 year (may extend based on performance)
- Location: Work From Home, (But Must go to the nearest office, as per client request.)
