We are seeking a highly skilled Technology Operations Lead to oversee day-to-day operations of our Virtual Bank technology platform. This role will ensure operational excellence, service availability, and security compliance, working across hybrid infrastructure, cloud environments, and mission-critical banking applications. Reporting to the CTO and working closely with the Head of Technology Operations, you will play a key role in shaping the operational model of the Virtual Bank, ensuring resilient, scalable, and regulatory-compliant services.
Key Responsibilities:
- Lead daily technology operations for Virtual Bank systems, applications, and infrastructure.
- Ensure high service availability, reliability, and performance across platforms.
- Establish and maintain operational processes, incident management, and problem resolution.
- Partner with engineering, security, and business teams to ensure regulatory compliance (Bank of Thailand, PDPA, etc.).
- Drive automation and observability for proactive monitoring, alerting, and reporting.
- Manage vendor relationships for infrastructure, cloud, and application support services.
- Oversee disaster recovery and business continuity plans to ensure readiness.
- Lead operational readiness for new product launches and system changes.
- Develop and mentor an operations team to build strong SRE/DevOps capabilities.
Qualifications:
- Bachelors degree in Computer Science, Engineering, or related field.
- 8+ years in technology operations, IT infrastructure, or site reliability engineering.
- Strong background in public cloud, containerized environments, and microservices.
- Experience in financial services, banking, or regulated industries is highly preferred.
- Solid understanding of ITIL, IT Service Management, incident management, and service operations best practices.
- Knowledge of security controls, regulatory requirements, and compliance frameworks.
- Strong leadership, communication, and stakeholder management skills.
- Ability to thrive in a fast-paced, mission-critical environment.
- Passionate about self learning and development.
- Strong understanding of work-life integration and the agility of work culture.
- Positive, proactive mindset with empathy and a strong team-first attitude.
