About the Role
As Technology Operations Lead at Ascend Bank, you'll lead a multi-disciplinary team of infrastructure, platform, cloud, and service management professionals, ensuring our systems are resilient, scalable, and always delivering for our customers. This is a hands-on leadership role for someone who thrives at the intersection of engineering excellence and operational discipline.
If you've been running great tech operations and are ready to lead at a higher level, in a regulated but fast-moving environment, this is the step up you've been looking for.
What You'll Do
Keep things running and continuous improvement
- Lead daily operations across infrastructure, cloud, platform, and IT service management.
- Own service availability, performance, and SLA/SLO targets across all systems.
- Serve as incident commander for critical events diagnose fast, communicate clearly, close the loop with proper post-mortems.
Build the operational foundation
- Define and improve processes for incident, change, and problem management (ITSM/ITIL).
- Drive observability and monitoring strategy, proactive, not reactive.
- Own disaster recovery and business continuity readiness.
Lead and grow a high-performing team
- Manage, mentor, and develop engineers across four pillars: infrastructure, platform, cloud, and ITSM.
- Build a culture of accountability, blameless reviews, and sustainable on-call practices.
- Champion career growth and clear development paths within the team.
Own governance and compliance
- Ensure operations meet BOT regulations, PDPA, ISO 27001, and internal audit requirements.
- Report operational health and risk posture to senior leadership.
- Partner with development, security, architecture, and product teams to keep everything aligned.
What You Bring
Must-have
- 7+ years in Technology Operations, IT Operation, Infrastructure or Cloud Operations, IT service management or Platform Engineering.
- At least 2 years leading a team.
- Hands-on experience in at least two of: Infrastructure Operations, Cloud.
- Strong incident management skills, calm under pressure, fast to resolve, clear in communication.
- Experience in Public Cloud (AWS) and Private Cloud (HCI) and tools like Datadog, Grafana, Opensearch, or Logi.
- Experience in API management, mobile application or core banking systems.
- Experience in banking, fintech, or any regulated industry.
- Prior experience working under regulatory requirements.
- ITIL v4 Foundation or higher.
- Good English communication.
- Strong understanding of work-life integration and the agility of work culture.
- Positive, proactive mindset with empathy and a strong team-first attitude.
What Makes This Role Different
- You're building from the ground up, not inheriting a legacy system, but shaping operational standards for a new virtual bank.
- Real ownership, you're not just executing someone else's playbook; you're writing it.
- Direct impact, your decisions affect platform uptime, customer experience, and regulatory standing.
- Career accelerator, this role reports to the CTO and Head of Technology Operations and has full visibility across the organization.
- Strong team culture, We Believe in Spirit and use our Passion to make everything POSSIBLE and invest in people.
