Role Summary
As a Telesales (or Junior Academic Counselor), you will be the first touchpoint between upGrad and our prospective learners, playing a vital role in guiding them through their education journey. You will connect with potential customers via phone calls, introduce tailored learning solutions, and convert interest into enrollment. Beyond driving sales and achieving targets, you will shape a positive and lasting impression of our brand, directly contributing to the growth of our learner community and the success of our mission to transform education.
Roles & Responsibilities
L2C & Customer Engagement
- Engage directly with prospective learners through outbound calls, building trust and interest from the very first interaction.
- Present tailored education solutions clearly and persuasively, highlighting the value and benefits that match customer needs.
- Handle inquiries and objections with professionalism, turning concerns into opportunities for conversion.
- Drive participation in key activities such as webinars, trial classes, and info sessions to nurture stronger engagement.
- Contribute to impactful telesales campaigns, playing a vital role in converting leads into enrolled learners and expanding upGrad's community. .
Performance Tracking & Reporting
- Report daily, weekly, and monthly results: number of calls made, and meetings generated
- Provide feedback from customer interactions to improve sales scripts and strategies.
Skills Required
- Proven experience in tele sales or sales support roles.
- Excellent communication and interpersonal skills, with the ability to engage and build rapport with potential customers.
- Strong organizational skills and attention to detail in handling documentation.
- Ability to manage multiple tasks simultaneously and prioritize work effectively.
- Goal-oriented with the ability to achieve sales targets.
- Proficiency in using CRM systems and Microsoft Office tools (Excel, Word, etc.).
- Previous experience in the education or ed-tech industry is a plus.
Compensation & Benefits:
- 15 annual leave days + public holidays.
- 100% salary in probation period.
- Flexible working hours.
Employment Type: Full-time.
Working Hours: 9 AM – 6 PM (Monday – Friday).
Location: One City Center - 548 Phloen Chit Rd, Lumphini, Pathum Wan, Bangkok, Thailand
