At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals across healthcare, food & beverage, hospitality, and more. Now part of Solenis, we continue to lead global markets with sustainable, science-driven products. Were proud to be recognized as a 2025 Best Managed Company for the five-year runningreflecting our dedication to excellence, innovation, and market leadership.
We are excited to offer an opportunity for a passionate and service-minded
Territory Account Manager to join our team in
Bangkok, Thailand. In this role, youll play a key part in managing and supporting accounts across
retail business.
What Youll Do
As a
Territory Account Manager, you will be the key point of contact for retail customers, ensuring exceptional service delivery and customer satisfaction across your assigned locations. Youll be responsible for building strong, trust-based relationships with in-store teams, supporting the successful implementation of Diverseys hygiene and merchandising programs, and ensuring our solutions are used effectively and efficiently.
Responsibilities
- Manage assigned retail locations within the territory, ensuring high standards of service and product usage compliance.
- Provide support to store-level teams on product application, equipment handling, and safety practices.
- Monitor product consumption, identify service needs, and provide recommendations for improvement.
- Execute hygiene and food safety programs and ensure in-store implementation aligns with company standards.
- Work closely with the Technical Customer Service (TCS) team to resolve operational issues promptly.
- Support the implementation of key account initiatives and promotions as directed by the Sector Lead or Key Account Managers.
- Build strong working relationships with store managers and frontline staff to promote customer satisfaction and retention.
- Conduct store visits, audits, and basic reporting on usage, service performance, and merchandising execution.
- Identify and share sales opportunities or competitive activity in the territory with the sector team.
- Attend regular internal meetings and contribute to customer reviews and action planning.
Requirements
- Minimum 23 years of experience in field sales or customer service, preferably in the retail, FMCG, or hygiene solutions sector.
- Service-oriented mindset with strong communication and interpersonal skills.
- Basic technical knowledge of hygiene and cleaning products; understanding of food safety is an advantage.
- Ability to work independently, prioritize tasks, and solve problems in the field.
- Good presentation skills and comfort with in-store training.
- Proficient in Microsoft Excel, Word, and PowerPoint.
- Basic English proficiency (written and spoken).
- Willingness to travel regularly within the assigned territory.
- High level of integrity, responsibility, and commitment to customer satisfaction.
Some Benefits Of Working With Us
- Competitive salary and bonuses
- Competitive health + wellness benefit plan
- Continuous professional development with many opportunities for growth
- Provident fund
- Hybrid work arrangement
We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what weve identified and you think you can bring value to the role, wed love to learn more about you.
This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.
At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.
