Role & responsibilities
Sales and Business Responsibilities
- Develop and execute territory-level sales strategies to meet and exceed revenue targets.
- Identify high-potential markets and establish a strong brand presence in hospitals, clinics, and diagnostic centers.
- Build relationships with key decision-makers (clients).
- Conduct market analysis to identify trends, competitor activities, and emerging opportunities.
- Drive business expansion by developing new channels and strategic partnerships.
Customer Relationship Management and Sales/Service Coordination
- Develop new business channels aligned with Cyrix Healthcare's expansion strategies.
- Build and maintain strong relationships with hospitals, clinics, healthcare providers, and medical distributors.
- Ensure brand visibility and placement of medical products in key healthcare institutions.
- Resolve customer complaints and technical escalations in coordination with internal teams.
- Lead, mentor, and oversee a team of Area Sales Managers (ASMs), Sales Executives, and Service Engineers.
- Set clear sales goals, performance targets, and productivity benchmarks for the team.
- Conduct joint field visits with ASMs to engage with customers and ensure effective selling strategies.
- Monitor individual and team performance through structured reviews and KPI assessments.
- Conduct regular sales meetings, training programs, and performance evaluations.
Customer Relationship Management & Service Coordination
- Ensure high customer satisfaction by coordinating with the service team for post-sales support and issue resolution.
- Address customer complaints, escalations, and service-related concerns proactively.
- Work closely with technical and service teams to maintain equipment efficiency and service quality.
- Organize workshops, training sessions, and product demonstrations for medical professionals.
Reporting & Compliance:
- Track territory-wise sales performance, forecast trends, and provide actionable insights to senior management.
- Ensure compliance with regulatory requirements and industry standards.
- Provide monthly, quarterly, and annual sales reports with market insights.
- Monitor budget utilization, sales expenditures, and return on investment (ROI).
- Conduct monthly team meetings to review sales performance, market trends, and set goals.
Learning and Growth Responsibilities
- Provide ongoing training and development for the sales team on medical product knowledge and industry standards.
- Lead, train, and mentor a team of Sales Executives and Service Engineers.
- Monitor team performance and provide constructive feedback to improve productivity.
- Conduct regular sales meetings, training programs, and performance reviews.
- Encourage a customer-centric approach within the team.
- Foster a culture of continuous learning and professional development within the medical sales team.
