About The Team
Why Join Shopee Operations
The Operations team is the backbone of Shopee. We make sure our platform is safe, our customers are happy, and our systems run perfectly every day. If you love solving puzzles, looking at data, and making things better, this is the place for you!
Job Description
What You Will Get to Do:
This is a broad role where you can grow into a specialist in one of these areas:
- Customer Experience & Quality: Listen to our users! You will analyze customer surveys and audit our service quality to help us provide the best experience across all channels.
- Fraud Investigation & Prevention: Review real-time (online) and offline fraudulent activities through our internal case center. You will investigate suspicious cases and help the company conduct loss recovery.
- System Support & Admin: Perform supportive administrative tasks to maintain and manage our internal systems and ensure smooth day-to-day operations.
- Data & Reporting: Track performance data and create reports to share insights on finance, quality, and fraudulent trends with the team.
- Payment & Escalation Support: Solve complex payment issues escalated by Customer Service teams (L3 Support). You will investigate technical payment errors and ensure they are resolved for our users.
- Seller Finance & Invoicing: Assist sellers with issuing invoices and support their reconciliation process. You will help manage bank statements and ensure all bank transfers match our system records.
Requirements
Who We Are Looking For:
- Fresh graduates from any field are welcome to apply (Finance or Accounting backgrounds are a plus for Payment roles).
- Good command of English and Thai (written and spoken).
- High attention to detail; you are able to spot mistakes, mismatched numbers, or suspicious patterns easily.
- Proficient in Microsoft Excel or Google Sheets (you will work with data daily).
- Logical thinking skills with the ability to make fair decisions based on data.
- Strong work ethics, responsibility, and a positive attitude toward learning.
- Able to work in a fast-paced environment and handle repetitive tasks with high accuracy.
- Self-motivated and able to follow through on assigned projects.
