Job Description
Position Summary: -
This role involves managing staff, providing excellent customer service, handling administrative tasks, and driving sales to meet the store&aposs performance goals. The Store Supervisor acts as a leader, motivating and guiding the team to deliver exceptional service and achieve store targets.
Job Description: -
- Ensure a high level of customer satisfaction by maintaining excellent customer service standards.
- Handle escalated customer complaints, after sale inquiries and provide appropriate solutions.
- Maintaining current customer data base and building relations with new clients
- Monitor store sales and implement strategies to achieve store targets.
- Communicate sales goals and store KPI&aposs to the team on continuous basis.
- Support and supervise team on selling techniques and in-depth product knowledge.
- Schedule shifts and manage manpower to ensure store productivity is maximized.
- Oversee daily store operations and stocktake.
- Maintain a welcoming and professional store environment, including store visual merchandising.
Education
Bachelors Degree in any field.
Experience Requirements
- At least 3 to 5 years of experience as a Store/Boutique Manager or Senior Sales/Retail Associate.
- Previous supervisory experience in a retail or customer service environment.
- Knowledge and ability to build SOPs for all daily activities of the stores.
- Ability to provide on-job trainings for sales associates for sales techniques, customer service, etc.
- Strong leadership and team management skills.
- Strong communication and interpersonal skills
- Fluent in English and Thai / Other language is a plus.
Mobility/Travel
Able to work at assigned store.
Computer Skills
MS offices, Power BI, company own-web.
Language
Fluent in English and Thai / Other language is a plus.
