Thailand Customer Service and Supply Planning Assistant Manager - Unilever International

Job Title: Thailand Customer Service and Supply Planning Assistant Manager - Unilever International

Location: Thailand

Function: Supply Chain

About Unilever International

Unilever International (UI) serves emerging and fast-growing regions, targeting overlooked markets and consumers. Operating globally, UI specializes in third-party distributors and consolidators, driving growth in dynamic markets.

Main Purpose of the Role

Lead the Supply Planning function for Thailand, managing a business size of 70M GSV to UAPL and partnering with Thailand Local Managed business (4M GSV with UTT). This role involves:

• Day-to-day operational planning
• Implementing new processes on evolving planning systems (Kinaxis)
• Collaborating with internal teams and contract manufacturers for innovations and product launches

Key Responsibilities:

1. Operational Supply Planning

• Liaise with sourcing units to review supply plans vs. confirmed orders
• Consolidate supply plans and share with Customer Service team
• Identify short-term capacity issues and prepare contingency plans
• Conduct Loss Tree Analysis for non-supplied orders
• Review KPIs with sourcing units (service level, compliance, loss reasons)
• Support S&OP cycle by feeding supply plans and risks to demand planner
• Monitor and lead offshore supply planning operations

2. Capacity Planning

• Interlock medium-term (0-24 months) and long-term (2-5 years) capacity with sourcing units and Global Supply Chain
• Identify CapEx requirements and coordinate with Finance for evaluation

3. Sourcing Network Optimization

• Align UI sourcing strategy with Global Supply Chain
• Identify cost-saving opportunities through network optimization

4. Inventory Planning

• Define planning strategies (Make-to-Forecast vs. Make-to-Order)
• Set stock holding principles and replenishment guidelines
• Monitor DOH and manage SLOB (slow/non-moving stock)

5. Performance Management

• Define and track metrics for supply planning effectiveness

6. Customer Service & Order-to-Cash

• Act as primary contact for customers on supply chain requirements
• Ensure flawless execution of Customer Service KPIs (fill rates, on-time delivery)
• Lead digitization and capability improvement projects
• Manage order prioritization, backlog, claims, and documentation
• Drive efficiencies in new lane setups for product launches

What We're Looking For:

• Education: Bachelor's degree in Engineering or Supply Chain (APICS certification preferred)
• Experience: 4-5 years in Supply Chain, with at least 3 years in Supply Planning
• Strong analytical and interpersonal skills
• Ability to thrive in a fast-paced environment and manage multiple stakeholders
• Customer-centric mindset with strong influencing skills
• Proactive communicator and process improvement driver

Leadership Behaviors:

• Care Deeply: About consumers, people, and performance
• Stay Three Steps Ahead: Think boldly and creatively
• Deliver with Excellence: Take ownership and pride in execution
• Focus on What Counts: Prioritize ruthlessly for impact