Ticketing Sales Assistant (HKT)

Job Description

Job Description: Ticketing Sales Assistant

OVERVIEW:

• Location: Phuket International Airport (HKT)

• Department: Guest Services Department

• Entity: TAA Thai AirAsia

• Status: Full-time

JOB DESCRIPTION:

YOUR ROLE AS A: Ticketing Sales Assistant

As a Ticketing Sales Assistant, you will support front-line ticketing and sales operations, ensuring accurate fare quotation, reservation, ticket issuance, and payment handling while delivering professional service to guests in line with Thai AirAsia standards and aviation regulations.

WHAT YOU'LL CHAMPION:

• Checking an airfare with additional charges by routine (various taxes, fuel charge, and administration charge).

• Making the reservation.

• Issuing the paperless ticket code with the receipt and tax invoice

• Alerting restrictions, followed by company terms & conditions.

• Collecting airfare by cash or credit card.

• Summarizing Sales reports and transferring money to the cashier.

• Ensuring Guest Service operations are conducted in accordance with applicable regulations, and in compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia.

• Reporting to the Station Manager on any risk events to the safety and/or security of the station operations.

WHO YOU ARE:

• Bachelor's Degree in any field

• Experience in working in Ticketing Sales, Ticket Reservation, or Customer Service in the Airline Industry is advantageous

• Pleasant, friendly, mature, humble, honest, meticulous self-starter able to perform under pressure in a challenging environment.

• Proficient in oral and written English and Thai, or the local language where the staff is located.

• Possessing good interpersonal and communication skills with TOEIC scores above 600 is advantageous

• Able to work on shift.

WHERE YOU'LL GO:

Build hands-on experience in airline ticketing, sales, and guest services while gaining exposure to airport operations and aviation regulatory standards, with opportunities for career growth within Guest Services and other operational roles at Thai AirAsia.

WHAT YOU'LL ENJOY:

• Wellbeing: Health benefits, time off, and wellness programs to keep you at your best.

• Financial: Resources for financial planning and career growth to support your future.

• Allstars Specials: Free flights, discounts, and exclusive partner deals - travel the world with us!

• Unique Culture: Be part of a fun, dynamic, supportive team.

OUR HIRING PROCESS:

• Application Review

• Application Review and Skills Match

• Interview & Assessment

• Background Verification

• Offer Process

GET TO KNOW AIRASIA:

AirAsia has been the World's Best Low-Cost Airline for 16 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and ASEAN like no other so Now Everyone Can Fly

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes, and a 40 million ringgit debt. You'll know us as the Now Everyone Can Fly airline (if you don't, we're definitely older than you).

Today, we're more than just an airline. We're Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in ASEAN.

Above all, we're Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we're excited to have you onboard.

If you wish to review how we handle and protect your personal data, please review our Privacy Notice for Candidates. By clicking Apply Now, you agree to our Privacy Notice for Candidates.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.