About Us
Let's go on an adventure together!
Hey there, we're G Adventures. We're one of the world's leading small group travel companies, and we've always believed that travel isn't just about where you go it's about how it changes you.
For the last 35 years, we've set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it.
At G Adventures, our DNA (or GNA, if you will) is built on belonging where bringing your authentic self to work every day isn't just accepted, it's downright celebrated. For our office crew you wanna rock a t-shirt with your dog's face on it We say go for it. For our Chief Experience Officers you wanna hit the road and call some of the most epic places on Earth your home office We love that and we've got you. Wanna spend your days with people you genuinely like Us too and we're pretty sure you'll fit right in, wherever that is.
Now about that career of yours this is the kind of place where you can spread your wings and truly grow into your role. The best part You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.
Feel like this could be the right fit We think so too, and we're already
way too excited to meet you.
About The Role.
The Tour Staff Supervisor is responsible for leading and supporting the South East Asia tour staff team to ensure effective recruitment, training, scheduling, and performance management. This role manages daily operations of Tour Staff (CEO), fosters team engagement, coordinates crisis response, and maintains strong collaboration across departments to uphold brand standards and operational excellence. The Tour Staff Supervisor also drives continuous improvement through data analysis and enforces policies that align with company goals.
Responsibilities
Leadership & Engagement
- Act as an ambassador and role model of the G Adventures core values.
- Support CEO engagement between CEOs, Local office and G Adventures globally.
- Contribute to G Adventures performance by displaying a positive, enthusiastic attitude and showing support and involvement in G Adventures initiatives and activities.
- Support the Tour Staff Manager with the implementation of brainstorming sessions, CEO incentive programs and local awards programs.
- Lead regional engagement initiatives for CEOs and contribute to special projects.
Recruitment & Training
- Support Tour Staff Supervisor organize all aspects of the recruiting process. This can include reviewing applications, organizing interviews etc.
- Support the Tour Staff Supervisor in organizing all aspects of CEO Training programs: CEO Forums, Wanderer programs (virtual, hybrid and in-person), National Geographic Journeys with G Adventures and any other specialized training programs.
- Support the Tour Staff Supervisor with CEO forum discussions, ongoing training initiatives and promoting growth in the region (newsletters, videos etc)
- Assist with all Tour Staff programs and initiatives, global and regional.
- Maintain the CEO Website and ensure all related CEO Resources are updated (Tech Itineraries, Trip Planners, etc) along with Tour Staff Coordinator.
- Create necessary manuals and other CEO resources that are region specific.
Performance Management
- Oversee that CEOs take responsibility for their own trip's expenses and documents and follow up when needed.
- Monitor CEO comments section on traveller evaluations, making suggestions and providing input.
- Responsible for administration related to ensuring updates to the CEO Code of Conduct database.
- Schedule Quarterly CEO Performance Reviews and report on CEO performance as needed. Support with 1:1 reviews.
- Support Tour Staff Supervisor with actions related to CEO Performance issues as asked.
Administration
Specialist:
- Perform all administrative duties related to the onboarding of new and returning Tour Staff: creation of profile in systems, First Aid Certificate, Background Check etc (as permissions allow).
- Support Tour Staff Supervisor with CEO contract signing and timely updating of all contracts.
- Provide monthly departures report for CEO Schedule to Tour Staff Supervisor and tour assignment in internal system (Polaris).
- Incharge of monthly trip assignment for regions departures. Share with the Tour Staff Supervisor in a timely manner.
- Responsible for uploading the Tour Staff schedule.
- Responsible for assisting the Tour Staff Supervisor in pre and post-trip report and debrief of CEOs (where applicable).
Technology & Systems
- Manage basic troubleshooting related to our systems.
- Facilitate ongoing training to CEOs as needed related to systems and how we use them.
- Provide the technology team feedback on improvements to our systems.
Financial
- Manage timely submission of all aspects of tours in Polaris, checking and supervising money request, dailies, cash flow, post trip emails and general trip expenses.
- Supporting Finance with review and approval of tour expenses, taking on these duties where necessary.
- Responsible for CEO Payroll, Quarterly Bonus, and CEO accounts process.
Support for our Travelers/CIM
- Coordinate and assist in ground support for logistical issues during trips and on trip emergencies and assist with critical incident management as requested by the Tour Staff Manager / Supervisor.
- Manage non-critical reports, escalate when necessary
- Support where required during times of emergencies, ensuring Field Ops, Suppliers and the appropriate Brands are notified and kept updated with all pertinent information.
- Carry the emergency phone as required in rotation with others. In case of an emergency, you might be required to assist outside of regular work hours.
Commercial
- Assist the Tour Staff Manager with reviewing Tour Staff feedback to aid in innovation and product enhancement.
Multi-brand
- Work with Tour Staff Manager / Tour Staff Supervisor to ensure recruitment, training, branding and performance management is tailored to meet the needs of various brands.
Desired Skills & Experience
- Minimum of 5 years experience in tourism operations.
- At least 2 years in a management role within the travel industry.
- Proven people management and project management experience.
- Experience designing and delivering training with a flexible and motivational approach.
- Advanced proficiency in English, both written and verbal.
- Strong knowledge of Microsoft Excel, Word, Google Suite, and social media platforms.
- Excellent office administration, problem-solving, and organizational skills.
- High attention to detail and accuracy.
- Exceptional customer service and communication abilities.
- This role is a hybrid role based out of Thailand, where a minimum number of days as set by the region, is required in the Bangkok office.
What Do We Offer You
- Competitive Total Rewards Package, including exclusive travel perks!
- Additional days off, including on your birthday!
- Vacation time for you to recharge
- Enhanced Parental Leave
- Meaningful Employee Recognition Program
- Learning and Growth Opportunities
- Employee Resource Groups
*Applicable based on location*
Please note that Artificial Intelligence (AI) is used in the selection or interview process.
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
