Your Benefits
Continuous Training
Sharpen your skills and advance your expertise with our professional development programs.
Great Team
It's truly the people that make the difference — and with us you'll join the best team around.
Flat Hierarchies
Get straight through to the decision-makers with our streamlined organizational structure.
Room for Innovation
Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
Events
From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
Quick Decision Processes
Make things happen faster with streamlined processes that promote efficiency and effectiveness.
Job Description
What you can expect
Commercial perspective
- Support customer acquisition in all transport related aspects, mainly for distribution service
- Acquire Best rates from transportation provider
- Make or buy analysis
- Monitors Customer Satisfaction and improves the performance on a national level
- SOP Management & Monitoring Compliance at country level
- Monitor KPIs for Cross Border and Domestic Transport, according to customer and Rhenus requirements
- Identify any service failures (assigned accounts), requirements and improvements and bring them forward to the organization at the country level
- Handle Customer complaints efficiently and satisfactory in accordance to Rhenus standards.
- Ensure implementation of corrective actions. Monitor and log as part of KPI's
- Investigate root cause of any issues/complaints to eliminate future re-occurrences
- Developing new business propositions by analyzing existing operational capabilities and client relationships (e.g. Cost Saving and/or Investment Programs)
- Being the first to market with assigned account, quoting markets trends/updates and notifications that will affect the day-to-day operation of the account needs. (Builds relationship/trust)
- Foresee the big picture of transport business and market situation
- Review the update customer progress in Sugar
Operational perspective
- Coordinate with sales and key account management to optimize and purpose transport operation solution to meet customer requirement
- Set up and revision criteria and standard of Rhenus subcontractor
- Proactive to improve day-to-day operation to avoid any operational issue that could occur
- Set up and review standard KPI and operational performance on a monthly basis
- Decision making and supervise to staff in critical situation
- Observe operation process to following safety and compliant policy
- Set up and review new process workflow and operation team for new business
- Subcontract site visit to see their operational processes and environment to comply with Rhenus's standard
- Coordinate with IT team to implement and maintain Rhenus TMS
- Supervise the Operations team (if any)
Cost and Financial perspective
- Set up and review transport cost structure and standard cost
- Review transport quotation price
- Supervise transport procurement, terms and conditions of contract and price
- Set up and revise annual budget for both revenue and expenses
- Review and analysis of financial reports
Human resource perspective
- Set up and re-organize Cross Border Transport (CBT) & Domestic Transport (DT) department to be a profitable department
- Set up and review JDs of the department
- Evaluate staff performance
- Review staff salary adjustment
What you bring
- Ability to see the Big Picture both from commercial and operational perspectives and propose solutions to support commercial and customer requirements.
- Excellent communication and presentation skills.
- Able to understand financial report and budgeting
- Able to review technical solutions, their commercial impact and risks
- Commercial understanding and basic contractual understand
- Strong working knowledge of MS office, specifically Excel and PowerPoint
- Basic understanding in GPS and TMS system.
- Strong in issue analysis and problem-solving skills
- Basic knowledge of transport law and regulation
- Experience in managing team in 3PL logistic
- Working knowledge of TMS systems is preferred
