Our client, a premium luxury travel and concierge service provider, is seeking a highly service-minded and detail-oriented Travel Assistance Executive to deliver exceptional experiences for high-end travelers.
This role is ideal for candidates who are passionate about luxury hospitality, personalized customer service, and handling travel operations with professionalism and care.
Key Responsibilities
Client Communication & Service Delivery
- Act as the primary point of contact for assigned clients via phone, email, and messaging platforms throughout their journey
- Deliver highly personalized and professional communication tailored to each client's preferences and travel profile
- Provide white-glove service while maintaining discretion, professionalism, and exceptional customer experience standards
- Handle urgent requests and complex situations with emotional intelligence and professionalism
Operational & Logistical Support
- Review and verify travel itineraries, bookings, and confirmations before guest arrivals
- Coordinate closely with internal teams and external partners to ensure smooth travel operations
- Monitor travel arrangements proactively and identify potential issues in advance
- Maintain accurate communication records and travel updates in the company CRM system
- Support local Bangkok operations including restaurant reservations, transportation arrangements, guides, and fast-track services
Crisis Management & Problem Resolution
- Respond promptly and professionally to real-time travel issues during client journeys
- Coordinate with internal teams and partners to resolve issues efficiently while maintaining premium service standards
- Escalate complex concerns appropriately and follow through until resolution is completed
- Ensure client satisfaction through effective follow-up and communication
Client Relationship Management
- Support post-travel follow-ups and collect customer feedback
- Build and maintain long-term relationships through exceptional service experiences
- Share customer insights with internal teams to improve service quality and client satisfaction
Qualifications
- Bachelor's degree in Hospitality, Tourism, Business Administration, Communications, or related fields
- Experience in luxury travel, hospitality, concierge services, or premium customer service is highly preferred
- Excellent communication skills in both verbal and written formats
- Strong organizational skills with exceptional attention to detail
- Ability to multitask and work effectively under pressure
- Strong problem-solving mindset and customer-oriented attitude
- Familiarity with CRM systems and Microsoft Office is an advantage
- Flexible to work weekends, holidays, or outside regular business hours when required
