Arrange and obtain all required flight permits, overflight and landing clearances, airport slots, and parking approvals for domestic and international operations.
Arrange ground handling services as required.
Liaising with external providers (handling agents, FBOs, fuel suppliers, Civil Aviation Authorities, Immigration, Customs, etc.) concerning any ground services arrangements or operational requirements, to ensure compliance and timely approval.
Coordinate all ground arrangements: handling services, fueling, catering, ground transportation, hotel booking, crew logistics, and visa/immigration-related requirements.
Work with MJets FBO and international partners to ensure seamless operations and VIP-level service delivery at all stations.
Provide accurate guidance on airport operations, entry restrictions, service capability, and operational requirements.
Deliver timely communication on updates, issues, or contingencies, ensuring exceptional customer experience.
Prepare accurate quotations and service orders in FBO ONE based on flight details, aircraft type, and required services.
Verify pricing according to station rates, customer category, and company policy.
Ensure all quotations, orders, documents, and service records are properly filed for traceability and audit compliance.
Generate and issue secure payment links (VISA, Master Card, AMEX) and support pre-flight payment collection.
Review billing details, confirm payment status, and coordinate with Ground Handling for onsite payment when required.
Ensure proof of payment and financial documents are uploaded and recorded accurately in FBO ONE.
Maintain complete and accurate flight documents, including Flight Plans, General Declarations, ICAO FPL, Slot Letters, permits, and invoices.
Keep documents organized and readily accessible for audits or authority inspections.
Handle last-minute changes, flight delays, slot conflicts, or crew visa issues with professionalism and urgency.
Coordinate resolutions with relevant departments and escalate critical matters to the Trip Support Supervisor or Manager.
Support management with data collection and operational administration for audits, performance review, and continuous improvement.
Ensure that all of the above is fulfilled efficiently, always within the safety boundaries and with the customer s satisfaction in mind at all times.
Other assignments assigned by the company
Qualifications:
Bachelor's degree in Aviation Management, Air Transport Management, Business Administration, or a related field.
Experience in Hospitality or Sales is preferred.
Fluent in both spoken and written English. A TOEIC score of650 or above is preferred
Willing and able to work in a rotating shift environment, including weekends and public holidays, as required.
Excellent interpersonal, coordination, and customer service skills with the ability to work effectively with flight crew, authorities, international partners, and customers.
Able to work under pressure, manage multiple tasks efficiently, and respond effectively to last-minute operational changes.
Dynamic, positive, proactive, and a strong team player.
High attention to detail and strong documentation control skills.
Proficient in Microsoft Office and operational systems (experience with FBO ONE or similar systems is an advantage).
