- Timely and accurate entering of sales orders, amendments and engineering changes into ERP system.
- Responsible for customer repair quotations, adhere to approval policy/guidelines and manage customer timely approval to meet sales target.
- Keep customers updated on the status of their parts through weekly reports, customized reports and customer web base reports.
- Close monitoring of business-related activities till complete closure.
- Coordinate with other departments in resolving problems, expediting orders and managing shipment schedules.
- Handle customers enquiries including managing customer relationship know when to escalate an issue to higher management.
- Update customers profiles,master pricing and product repair pricing in the ERP system.
- Timely prepare Repair Capability Listing / Catalogue and load it onto web page.
- Drive continuous improvement and implement innovative solutions to meet customers requirements and optimize customer service processes.
- Review POs, Contracts, and correspond with customers to address PO discrepancies and ensure compliance to PO requirements.
- Support generating department reports for management review and discussion.
- Support and participate in customer RFQ processes using Financial models.
- Provide backup duties within the Customer Service team.
- Perform other duties as assigned.
Joy Yeow Zhi Qian
(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)
