Used Car Advisor

Our Used Car Advisor are a key part of our mission to accelerate the world's transition to sustainable transportation. Tesla is looking to reinvent the used car trade-in and buying experience, and we are looking for innovators to help us in this endeavor. At Tesla, our Used Car Advisor consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day.

Internally, you will be a key player in the definition, implementation, and success of our new Certified Pre-Owned Program, having a critical eye for needed improvements and developments and working collaboratively with the HQ team. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

Responsibilities

Develop and implement performance management strategies, setting clear goals and targets, and providing regular feedback to ensure individual and team success

Drive operational excellence by developing and monitoring Key Performance Indicators (KPI's), such as sales volume, revenue, gross margin, customer satisfaction, and inventory turn/dwell, to identify trends and areas for improvement

Collaborate with cross-functional teams to align strategies, anticipate operational risks, and implement solutions that improve workflows

Serve as the primary point of contact to manage escalations, addressing customer concerns, compliance matters, and resolving any priorities related to the Used Car/trade-in business

Collaborate with Delivery Department to meet and exceed quarterly delivery goals

Develop and execute long-term strategic plans to scale Tesla's trade-in business multiple times over, considering relevant overlaps with other Tesla departments, market trends, customer experience, and technology/resourcing

Demonstrate strong presentation skills to deliver clear and concise information, effectively conveying complex ideas and strategies to various stakeholders within the organization

Requirements

Passion for Tesla's mission and products, and a desire to share this with others

Excellent communication skills and the ability to build rapport with customers

The ability to explain complex topics to customers in simple terms

Focus on educating and understanding customers needs

Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines

Project and program management experience with the ability to apply excellent analytical and problem-solving abilities with a data-driven mindset towards multiple initiatives simultaneously

Strong attention to detail and organizational skills

Ability to work independently and as part of a team

Fluent in English and local language

Valid driving license

Knowledge of the used car industry, including pricing strategies, vehicle evaluation, and remarketing