**About Us**
Founded in 2006, IGG is a leading global developer and publisher of mobile games, with offices across the United States, Europe, and Asia. We are best known for hit titles such as Lords Mobile and Castle Clash, which have attracted hundreds of millions of players worldwide. Committed to innovation and creativity, IGG continues to deliver engaging gaming experiences and expand its global presence.
Key responsibilities:
**Content Creation:
- Produce engaging content related to game features, updates, events, and community highlights (e.g., tips, memes, reels, short videos).
- Localize and adapt promotional materials and game updates into relevant, culturally appropriate content.
- Collaborate with internal teams to align content with marketing goals and game strategies.
- Monitor gaming trends and player feedback to create timely and relevant content.
**Line Chat Support:
- Act as the first point of contact for players via LINE, providing fast, friendly, and effective support.
- Address player inquiries, technical issues, and feedback with a professional and helpful tone.
- Escalate unresolved or complex cases to the appropriate departments and follow up to ensure resolution.
- Track recurring issues and player concerns to help improve the overall support experience.
Requirement:
- Strong passion for gaming and deep understanding of mobile game communities is a plus
- Excellent written communication skills; able to convey information clearly and warmly.
- Creative mindset with basic content creation or editing experience (memes, social media posts, videos).
- Familiarity with LINE or other instant messaging platforms used for customer service.
- Organized, proactive, and able to multitask effectively.
- Thai, basic English proficiency for internal team communication.
Prefer Qualification:
- Experience in content creation, community management, or customer service.
- Knowledge of content tools like Canva, CapCut, or Photoshop.
- Prior involvement in gaming forums or fan communities.
Work Conditions:
- Location: On Nuch , Bangkok
- Employment Type: Full-time
