User Research Coordinator (Bangkok Based,6-month contract)

The Opportunity:

The UX Research Team strives to understand traveler needs and behaviors to provide an exceptional user experience on Agoda. To that end, we use a variety of different methods, including surveys, usability tests, and 1:1 interviews.

We're looking for an excellent communicator who is knowledgeable about research to join our team. As a User Research Coordinator, you will help support research from beginning to end, including participant recruitment, user interviews, survey design, and data analysis.

In this Role, you'll get to:

• Help recruit participants by working with external vendors and internal data teams
• Help design studies to uncover user needs and measure perceptions, attitudes, and behavioral intentions
• Help execute end-to-end primary research using a variety of different methods
• Help triangulate research findings by pulling and combining different data sources (e.g., interviews, surveys, behavioral logs)
• Work independently and autonomously in executing tasks
• Work cross-functionally with design, product, content, and marketing teams
• Communicate results and help inform product development

What you'll Need to Succeed:

• Bachelor's degree in Psychology, Sociology, Human-Computer Interaction, Statistics, Communication, Information Science, Media Studies, Computer Science, Economics, or a related field
• Knowledge of basic qualitative and quantitative methods such as 1:1 interviews, usability tests, and surveys
• Effectively prioritize and manage multiple research projects in fast-paced settings
• Interest in executing hands-on, primary research
• Interest in learning new methods and tools
• Speak and write fluently in English

It's Great if you have:

• Experience with survey design and response effects
• Experience with online survey platforms (e.g., Qualtrics, Alchemer)
• Experience with content management systems (e.g., Mailchimp)
• Experience with travel products, user-centered design, or product development
• Experience coding in SQL, R, Python, or equivalent
• Understand statistical analysis methods such as t-tests, chi-square tests, linear regressions, and ANOVA