Vietnam Customer Service (Call Center)

Vietnamese/English speaking Customer Service Representatives are employed to perform a defined range of skilled operations,usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints. The fundamentalelement that distinguishes this role is the management of cases for customers through to resolution by employing a variety of techniques including communication, judgement, and a high customer service ethos.

What will you do

Work with a team of incredibly smart and passionate Customer Service Representatives.

Be responsible for the management of high case loads.

Take extreme pride in your work.

Use your creativity and tenacity to deliver the best possible outcomes.

LOVE your job!

Duties and Responsibilities

Receive calls;

Use common call centre telephone and computer technology;

Enter and retrieve data;

Work in a team;

Respond using written communication;

Manage your own work under guidance;

Work in a customer contact centre environment;

Respond to inbound customer contact;

Conduct outbound customer contact;

Provide quality customer service;

Send and retrieve information over the internet using browsers and email;

Manage customer relationships;

Assist in providing solutions to customers and staff;

Negotiate with customers on major faults and their resolution;

Resolve complex customer complaints

What you&aposll have

Previous experience in a customer service role is a must.

Previous Automotive background would be advantageous, but not necessary.

A passion for learning and self-improvement.

Excellent communication and influencing skills (both written and verbal).

Skills

Fluent in Vietnamese & English: speak, read, write.

• Motor Vehicle Manufacturing

Full-time

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