VIP Customer Service – Korean Speaker
Industry: iGaming / Online Casino & Sports Betting
Employment: Full-Time
Work Arrangement: Fully Remote
Schedule: 5 days per week | 21 shifts per month | 9 hours per shift
Salary: Competitive market-based compensation
About the Role
We are looking for a Korean-speaking VIP Customer Service professional to join our international customer experience team.
In this role, you will communicate directly with VIP customers through outbound calls and other customer service channels. You will be responsible for building strong customer relationships, understanding customer needs, handling inquiries, and supporting retention and reactivation initiatives.
This position is ideal for someone who is confident communicating with customers, comfortable handling different personalities and situations, and able to balance customer experience with performance targets.
You don't need to have previous iGaming experience. We value strong communication skills, professionalism, adaptability, and a genuine customer-focused approach.
Key Responsibilities
- Conduct outbound calls with VIP customers as part of customer engagement, retention, and reactivation activities.
- Build and maintain professional, long-term relationships with customers.
- Understand customer needs and provide appropriate assistance and information.
- Handle customer questions, concerns, and objections professionally.
- Communicate company campaigns and relevant customer offers in accordance with internal guidelines.
- Conduct customer feedback and satisfaction surveys when required.
- Document customer interactions accurately in the CRM system.
- Follow established communication procedures while keeping conversations natural and customer-focused.
- Escalate complex customer issues to the appropriate team when necessary.
- Work closely with supervisors, trainers, QA, and Customer Support teams to maintain service quality.
- Meet established performance and quality standards.
Requirements
- At least 1 year of experience in customer service, sales, call center, telesales, or a similar customer-facing role.
- Fluent Korea language — required.
- Intermediate English or higher for internal communication.
- Strong verbal communication and active listening skills.
- Comfortable conducting outbound customer calls.
- Strong objection-handling and problem-solving abilities.
- Experience using CRM systems or customer management platforms.
- Basic familiarity with IP telephony or call management systems.
- Confident using computers and common workplace tools such as Google Workspace, Microsoft Office, and Excel.
- Fast and accurate data entry skills.
- Professional, patient, and customer-focused communication style.
- Able to work independently in a remote environment while collaborating effectively with an international team.
- Willingness to learn and adapt to new processes and systems.
Nice to Have
- Previous experience in iGaming, online entertainment, or a related industry.
- Experience working with VIP, premium, or high-value customers.
- Background in outbound sales, telesales, customer retention, or reactivation.
- Experience working with international customers.
- Previous experience with CRM and call management platforms.
What We Offer
- Fully remote, full-time position.
- Structured onboarding and training program.
- Opportunity to work with an international team.
- Exposure to VIP customer relationship management.
- Performance-based bonus opportunities, subject to company policies.
- Opportunities for professional development and career progression.
- A dynamic, fast-paced international work environment.
Who Would Be a Good Fit
We're looking for someone who is professional, confident, and comfortable speaking with customers.
If you have experience in customer service, sales, telesales, or call center operations and can communicate naturally in Korean, this could be a strong opportunity to develop your career in an international customer experience environment.
Apply today to learn more about the role and our team.
Job Posting: https://sites.google.com/view/nda-team-recruitment/vacancy/call-operator-vip-outbound-korean-speaker
