Visual Merchandiser

Visual

· In charge of merchandising the store in accordance with the company guidelines.

· To promote new lines effectively.

· Supports the commercial manager to identify and action creative and visual ideas for the store.

· Appropriate use of the in-store props and internal mannequins to create visual.

· Keep up to date on the latest fashion trends and provide feedback on comps activity.

· Understand, master & daily use of Merchan app.

Commercial

· Deep understanding of Gestion Retail app.

· Analyse daily information and react to it accordingly.

· To be in charge of planning the commercial and visual activity of the store in a daily/weekly and seasonal manner.

· Capacity and flexibility to deal with different commercial issues: Delivery delays, pictures adaptation, sudden events, etc.

· Works alongside the operational team to ensure that the best RFID practice is in place at all times.

· Monitoring daily product replenishment and maintaining a high level of image standards

· Competitor analysis and product feedback

· Controls product levels in the store and communicate with the senior management any products needs.

· Manages all procedures related to product;

o Delivery preparation – Delivery app

o Consigna / DC2

o Orders (filters & blockings)

o RFID reports

Customer Service

· To provide high level of customer service within the store and follow customer service action plans.

· To support customer service with product, knowledge and awareness of the following:

o New arrivals

o Replenishment of best sellers

o Offering alternatives

· To resolve customer queries as they arise and refer to senior management when necessary.

Training & Development

· To participate in the training and development of commercial colleagues.

· Work alongside the management to support the new starters training.

· Actively inform & develop product knowledge of all the team in morning meetings: novelties, promos, new layouts and actions, trends, etc.

Health & Safety

· To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an accident happens.

· To be aware of the risks of employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.

Minimum experience and knowledge:

• Experience in Visual Merchandising of retail business or related field.

Job Specific Skills & Behavioural Competencies:

• Good team management skills.
• Visual flair and creative thinking required.
• Numeric and analytic skills.
• Passion for fashion.
• Strong communication and interpersonal skills.
• Ability to lead by example, motivate and develop staff.
• Ability to work under pressure.
• Strong initiative and self motivation.
• Strong time management and organisational skills.
• Commitment to excellent customer service.
• Has initiative to identify problems and opportunities to be proactive.
• Flexibility and problem solving ability.