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To support Business on T&O Management including Wholesale Banking, Transaction Banking.
To support Projects and CRs as follows:
Be a front-line contact person between senior strategists, planners, designers and operational business partners to support effective business change
Understand customer needs; responds to and follows through on customer enquiries, requests and issues to complete resolution or satisfaction in a timely manner
To define the business challenges and overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
Initiate the business implementation plan and spot potential problems, recognize the risk impact and propose risk mitigation strategies
Lead the regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause
Track for continuous improvement
Build a sustainable process for measuring benefits to ensure T&O resources are aligned to business initiatives
Strong business domain knowledge in banking
Bachelor's degree in engineering/ business/ finance or equivalent
Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
Understanding of technology and operational processes across functions / departments in the bank/market.
Resourceful team player
Familiar with change management processes and project management fundamentals
Strategic forward-thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills
Passionate, diligent and resilient individual with ability to thrive in ambiguity
Experience in scoping and evaluation Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
Minimum 7 years of Cash and Payments business analysis in banking industry and/or consulting experience
Minimum 5 years of strategic project management experience.
System analysis and development background is a plus
Job ID: 135922161