About The Team
Join Shopee Thailand's Warehouse Strategy & Projects team as Upstream & Capacity Management. This is an important role to own the upstream rules and intake guardrails for our warehouses who/what/when/how much can inbound to balance healthy capacity, operational efficiency, and customer experience. You will work cross-functionally between Commercial and Warehouse Operations teams
Job Description
- Policy & eligibility: Define seller eligibility for onboarding to fulfillment business (e.g. categories, item sizing, minimum order, SKU efficiency requirements). Continuously refine the optimal criteria to ensure a healthy balance between business growth and warehouse capacity
- Seller acquisition: Work closely with Commercial teams on seller acquisition incentives and rollout - Capacity governance: Set and govern daily/monthly inbound quota and days of coverage (DoC) for each warehouse and each business unit
- Inbound compliance: Maintain and audit the warehouse inbound checklist. Ensure compliance from sellers and adoption from warehouse operations
- VAS offerings: Define Value-Added Services (VAS) offerings, pricing, and eligibility criteria. Benchmark with other players and countries on missing capabilities to serve all demands and niches
- Demand analysis: Analyze incoming sellers/SKUs demand to assess operational impact and resource requirements for the warehouse
- Feedback loop: Maintain a continuous feedback loop between Commercial and Warehouse Ops to flag operational challenges and refine onboarding/inbound plans accordingly
- Visit warehouses to understand operational complexity and gather firsthand insights from ground teams
- Key KPIs: fulfillment orders, SKU efficiency, # of SKU, SKU size mix, inventory DoC
Requirements
- 37 years of experience in project-based roles across tech, e-commerce, operations, supply chain, or strategy
- Strong analytical and problem-solving skills with the ability to interpret information and translate it into action
- Excellent project management and stakeholder coordination skills across office and ground teams
- Highly self-motivated and adaptable; thrives in fast-paced or ambiguous situations
- Willing to visit warehouses and collaborate with ground teams
- Proficient in English communication, the team is highly international
