Job Description
The primary role of a Wellness Concierge is to enhance the overall well-being of Layan Life guests by providing personalized recommendations, coordinating wellness activities, and ensuring a seamless and memorable guest journey from pre-arrival, arrival, in-stay, departure, and post-departure to maintain long-term relationships with the guests.
Key responsibilities:
- Presenting Layan Life assets as a world class wellness center that curates personalized wellness transformational programs
- Full Guest Experience: Be skilled at providing exceptional customer experience
- Co-ordinating pre-arrival wellness assessments with Layan Life Manager to understand the guest's health and wellness goals
- Coordinating wellness activities and appointments to optimize the guest's schedule
- Being available to answer any questions or concerns related to the guest's wellness journey
- Increasing the capture rate of inhouse guest to Layan Life services and optimize revenue
- Ensuring that Layan Life marketing and promotional materials are strategically placed in guest rooms and resort to encourage guests to book Layan Life
- Maintain excellent relationship with departments with high guest engagement to ensure that that they are suggesting Layan Life to new arrivals during check-in, concierge interactions and other touchpoints.
- Providing information on our resort wellness activity resources, such as yoga, hiking and biking trails.
Qualifications
- Medical and wellness background with outstanding interpersonal and communications skills and are ready for a new challenge
- Vibrant personality and a can-do attitude
- Proficient at delivering a high-end meet and greet service, working efficiently and professionally at all times
- Excellent verbal / written communication skills
