Job Description
We are looking for a skilled Workstation Support Specialist to deliver comprehensive, high-quality end-user support and managed IT services at our customer sites. In this role, you will be the go-to person for technical troubleshooting, IT asset lifecycle management, and driving continuous service delivery improvements. If you are passionate about IT support and thrive in a dynamic environment, we want you on our team!
Key Responsibilities
- Incident & Request Management: Manage the full lifecycle of IT tickets within the ITSM tool (logging, prioritizing, tracking, and resolving) for both remote and on-site user requests.
- Technical Support: Provide efficient Tier-1 & Tier-2 support for standard and customer-specific applications, including software license installation, configuration, and PC Lifecycle Management (PCLM).
- Asset Management: Maintain an accurate IT Asset Inventory, track hardware lease contracts/warranties, and oversee lease returns and monthly expiration reports.
- Vendor Coordination: Act as the primary point of contact for hardware vendors to coordinate equipment claims, repairs, and maintenance.
- Reporting & Continuous Improvement: Analyze helpdesk data to generate insightful monthly/yearly performance reports and proactively identify areas for service enhancement.
- Operations & Compliance: Develop and update Work Instructions (WI) and service baselines; ensure smooth escalation of complex issues to authorized stakeholders.
Qualifications
- Education: Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- Experience: Minimum 1–3 years of experience in IT Support, Helpdesk, or Desktop Support roles.
- Technical Skills: Proficiency in Windows/Mac OS, Microsoft 365, and standard office applications. Familiarity with ITSM tools (e.g., ServiceNow, ManageEngine) and PC lifecycle processes. Basic knowledge of networking concepts (TCP/IP, DNS, VPN).
- Soft Skills: Strong problem-solving abilities, excellent communication skills, and a customer-centric mindset.
- Languages: Good command of English (both written and spoken) is a plus.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
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