17:I[832,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-6391d816a2f44e3d.js"],"default"] 19:I[5878,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-6391d816a2f44e3d.js"],"Image"] 18:T5c4,

Description

Oversee a high volume, transactional book of business
Engage with customers approx 120 days prior to expiration
Propose Services and training credits and Premium Support
Evaluate coterm opportunities to streamline transaction processes
Understand negotiation tactics
Identify upsell/cross-sell/expansion opportunities
Develop understanding of customer s approval processes and budget cycle
Know how to identify risks and collaborate with overall account team and leadership to mitigate such risks
Maintain consistent updates of Salesforce CRM tool for pipeline management
Ensure accurate forecast of renewals pipeline as defined by the business

Qualifications include:

2-4 years prior experience in Renewals Management
Proficient in Microsoft Office suite with an intermediate knowledge of Excel
Salesforce or prior CRM experience required
Ability to multi-task and meet metric deadlines
Strong problem solving, reasoning skills and an eye for details
Strong oral, written and interpersonal skills
Strong customer service and conflict resolution skills
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Associate degree or equivalent work experience, bachelors degree preferred

Senior Associate Renewals Manager