Microsoft Excel, JIRA, Salesforce Crm, Agile-certified Scrum processes, MS Project, Program Management

service delivery metrics, contract management, Staffing Models, Sla Management, analytical mindset, budgeting, Cost Estimation, performance evaluation procedures, decision-making, interpersonal coaching, fiscal management, Communication Skills, Reporting

quality operations , Tableau, Quality Assurance, inter-rater reliability, Risk Operations, evaluator variance, Bpo, trust safety, sampling methodology, Data Studio, Quality measurement integrity, Customer Support, Looker, Contact Center, Observe.AI, scoring consistency, Nice, Quality monitoring platforms, Calibration, root-cause analysis

Prince2, Power Bi, Power Platform, Tableau, User Acceptance Testing, Microsoft 365, Vba, Excel, Salesforce, Agile delivery, Project management, MS Planner, Veeva Vault, Process Automation, Pmp, Sharepoint, Miro

automation, audit readiness, Process Standardization, Continuous Improvement, Financial Modelling, operational cost drivers, Forecasting, Financial Planning, Manufacturing Operations, SOX governance, budgeting

project management, Communication Strategies, Stakeholder Management, process improvement, automation initiatives

business case development , automation, audit readiness, Process Standardization, Financial Modelling, Forecasting, Financial Planning, Manufacturing Operations, SOX governance, budgeting, Internal Controls, cost drivers, headcount planning, cost center performance, BOM and routing reviews, data integrity, Financial Governance, standard cost governance, Variance Analysis, Compliance, inventory reserve governance, scenario analysis, financial reporting, Expense Management

Advanced Analytics, Dashboards, CRM platforms, Customer targeting and segmentation, sales force effectiveness, Performance evaluation, Data-driven decision-making, Field force ROI analysis and performance tracking, Sales Force Effectiveness methodologies, Product and resource allocation, Call planning and execution monitoring, Sales force sizing and capacity planning, Account planning and customer acquisition strategies, Territory design and alignment, KPIs, Analytics and reporting tools, Performance measurement frameworks, Data quality governance

Ms Excel, Fund Accounting, Project Management