About The Team

Sorting Center North (SOCN) - Performance Control Tower Team

SOCN KPI controller plus 2026 growth
Ops Dashboard and Gap Analysis working together with SOCN / Regional Center (RC) Leads/ Across Mile
Coordinate with the Operations Excellence team for newly expansion hubs and Regional Centers (RC)
Initiatives for project and SLA improvements
Summarize and investigation of stuck / lost / damage parcels
Connect with BI / Product team for enhancement and implementation

Overall Control of

Job Description

Plan and oversee projects within an organization
Monitoring productivity and deep drive data to be backup in cost and Service Level Agreement (SLA) stat
Ensure that all projects are delivered on-time, within scope and budget
Develop the detail of project plan to monitor, track progress, and evaluate the performance specifically to analyze the successful completion of short and long-term goals
Ensure the project has a cost estimating process in place to meet requirements and in line with quality standards
Implement the improvement processes for cost optimization in term of manpower planning, operation, and general expenses
Collaboration with Operation team to support Cross-Border shipments
Coordinate with other departments when necessary and maintain a good working relationship with relevant stakeholders
Perform other related duties as assigned

Requirements

Able to be based at Wangnoi, Ayutthaya
Bachelor's Degree in Business Administration, Operation Management, Logistics Management or related fields
Experience in team management
Strong leadership as KPI controller and strong follow-up skills
Experienced of E-commerce SLA
Strong analysis to deep dive in details and hypothesis for root cause solving
Strong communication, presentation skills both in Thai and English
Able to work well under pressure, within short timeline and when required especially during nighttime and campaigns

Operations Performance Control Tower - Based in Ayutthaya (SPX Express)