As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Operational Area: Dealing Team

Reports To: Dealing Team Leader / Head of Transfer Agency & Trading Solutions

Location: Bangkok

At SS&C, we believe technology should help people perform better every day. Since our beginning in 1986, SS&C sells software and software as a service to the financial services industry. We specialise in specific fintech markets such as Fund Administration, wealth management accounting, Insurance and Pensions funds. SS&C help improve every aspect of our clients businesses so that they can work better, every day.

SS&C has offices in Americas, Europe, Asia, Africa, and Australia and employs more than 24,000 people across the globe.

Role Purpose:

This varied and high paced role requires a high degree of accuracy and attention to detail to process Applications, Redemptions, Transfers and Switches, for underlying investors.

Key Responsibilities

Receive, verify, and process investor trade instructions (subscriptions, redemptions, switches) in accordance with cut-off times and procedures.
Monitor cash flows and reconcile funds received with trade instructions.
Coordinate with internal teams to resolve any trade discrepancies.
Assist with delivery of client reporting accurately & within SLA requirements. Immediate escalation of any quality or timeliness issues to Dealing Officer.
Timely completion of individual performance appraisals and completion of mandatory training.
Provide input for all documentation related to the role such as procedures and checklists.

Key performance indicators

Performance against target for:

Adherence to business processes
Quality and accuracy of processing
Meeting of all client deadlines
Process and service delivery improvement initiatives.
Adherence to client business rules and compliance policies

Key working relationships

Internal:

Dealing team
Specialist team
Registry Management team
Payments and Rec's team.
Client Service team
Engineering team

Skills And Competencies

Quality service orientation/continuous improvement
High level of accuracy and attention to detail
Spread sheet and analytical skills.
Customer service focus and a passion for service delivery
Excellent Problem-Solving Skills and demonstrated initiative.
Ability to build strong relationships with internal stakeholders.
A can do approach and an ability to operate effectively within a dynamic and high performing environment.
Demonstrated drive and commitment towards attaining the highest possible standards.
Ability to work effectively and consultatively within a diverse team environment.

Knowledge And Experience

3+ years Financial Services experience
1+ years transaction processing experience
Strong knowledge of trade settlement processes and investment administration.
Knowledge of the financial services industry particularly funds management, custody, and platforms
Proficiency in English, both written and verbal, is required to effectively communicate with team members and stakeholders.
Particularly good knowledge of Microsoft Office suite

Benefits:

Hybrid and international work environment - 6 days in office per month.
Office in the heart of Bangkok, opposite to Emsphere – easy access from both BTS and MRT.
15 days public holiday per year.
Annual leave from 12 and up to 25 days.
Additional leave types such as business leave, sick leave, maternity leave, paternity leave, bereavement leave, etc.
Flexible Time Off (FTO) in additional to the leave types above.
Group health insurance, optical claim, and annual health checkup.
Provident fund up to 11% from employer and 15% from employee.
Professional development support.
Confidential employee assistance program for mental health and well-being support.
Welfare Committee

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Dealing Administrator