Release planning, Compliance, Business Analysis, Documentation, Backlog management, Stakeholder Engagement, ServiceNow ITSM, Governance

Operational Level Agreements (OLAs), Key Performance Indicators (KPIs), Service Level Agreements (SLAs), Service Level Management, Service Delivery Management, Change Management, Incident Management, Network Technologies, Fixed Broadband, Root Cause Analysis, Network Operations, Enterprise Connectivity Solutions, Problem resolution, SD-WAN, Technical Account Management

Servicenow, Cloudwatch, Gcp, Grafana, Azure, JIRA, Zabbix, AWS, Problem Management, Iso27001, ITIL v4, Azure Monitor, Remedy, Change Control, ITSM audit, GovTech OCP ORA

Application Delivery, Technical Delivery, Project Management, Crm, Microsoft Dynamics

Software Development Lifecycle (SDLC), It Delivery, Application Development, Java, Spring Boot, Microservices, Banking Domain, Technical Delivery Management, Project Management, Technical Project Management, System Development

AI & Data Project delivery, Agile/scrum, Project\Delivery management, Stakeholder Management, Vendor Management

change management, service delivery, automation, Customer Satisfaction, Process Optimization, Operational Excellence, AIOps, Root Cause Analysis