The Impact You'll Make

As our customer service representative, you'll play a key role in overall business success by ensuring customer satisfaction, retention, and loyalty.

Providing outstanding, and consistent Customer Experience increases overall customer satisfaction and provide you with collaboration opportunities with different teams and opportunities to grow within.

You'll collaborate with internal functions supporting the business and take ownership of[customer service requests such as end-to-end order status management.

What You'll Be Doing

Proactively identify and resolve customer needs, continuously improving how order schedules and discrete orders are managed in line with established business rules, while communicating status updates in a timely and professional manner
Take ownership of large and/or complex customer accounts with accuracy and efficiency, driving customer satisfaction and reducing cycle times through collaborative problem solving and a commitment to continuous improvement
Build strong partnerships with customers, logistics, manufacturing, pricing, and other internal functions — fostering a culture of open collaboration to support seamless and ever-improving business operations
Champion digitalization by empowering customers to place orders online and guiding them through their digital journey with Danfoss, embracing innovation as a driver of long-term growth
Manage export-related business activities and tackle non-standard tasks and queries with a solutions-oriented mindset, viewing every challenge as an opportunity to learn and grow

What We're Looking For

Hold a higher education degree and/or equivalent relevant experience, backed by 2–3 years in order management and export operations — with a drive to continuously build on that foundation
Communicate with confidence in English, both spoken and written, and collaborate effectively within a team environment to solve problems and deliver results together
Bring a customer-focused mindset with the ability to build and nurture strong, lasting relationships — always looking for ways to improve the customer experience
Leverage working knowledge of SAP and Salesforce, with a willingness to deepen expertise and embrace new tools as the business evolves
Apply advanced proficiency in Microsoft Excel to drive accuracy and efficiency, consistently seeking smarter ways to work with data and deliver value

What You'll Get From Us

We promote from within and support your learning with mentoring, training, and access to global opportunities.
You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
You'll receive a total rewards package that may include a range of benefits, depending on your location and contract type. These vary by country and contract, but they're worth asking about—we think they're pretty great.

Ready to Make a Difference

If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Sales Support & Customer Service Representative

Customer Service Representative

Customer Service Representative