Welcome to Rhenus!

The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor-made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services: We always keep our pulse on the times and are at our customers side.

YOUR RESPONSIBILITIES

Management of End-to-End Customer Implementations:

Manage and execute customer implementation projects from scope to delivery, coordinating stakeholders and timelines
Lead the customer onboarding process, collaborating with customers and internal teams to ensure smooth integration into operational workflows
Create and maintain essential documentation including project plans, Standard Operating Procedures (SOPs), Internal Operating Procedures (IOPs), process flowcharts, and performance reports
Conduct training and rollout of procedures to internal as well as external stakeholders

Customer Requirement Analysis and Service Alignment:

Collaborate with customers and internal teams (e.g., Key Account Managers, Tender Management, Product) to gather and assess requirements
Perform feasibility checks and translate customer needs into operational processes in alignment with Operational Excellence and OKAMs
Work closely with integration managers during requirements and solution design to translate operational processes into structured system integration requirements (e.g. APIs, EDI)
Ensure effective use of solutions such as integration tools, tracking systems, and performance dashboards
Stay current on product features and share updates with sales and account teams

Stakeholder Engagement and Communication:

Act as the primary point of contact for customers and internal stakeholders during the onboarding process
Facilitate OKAM onboarding during implementation and ensure alignment for a smooth transition post-implementation

Reporting and Data Analytics:

Define customer reporting needs and work with the BI team to deliver dashboards and data solutions
Support the development of reporting frameworks and enable OKAMs through training and guidance

Process Improvement and Standardization

Proactively identify and recommend improvements to streamline customer implementation processes and drive standardization and continuous improvement
Actively contribute to the development, documentation, and standardization of the global implementation framework

Risk Management and Issue Resolution

Proactively identify and mitigate risks throughout the onboarding process
Lead resolution of implementation issues in collaboration with internal and external stakeholders
Capture and apply lessons learned to improve future implementations

YOUR PROFILE

Degree or completed studies in Business Administration, Logistics, Supply Chain Management, or a related field
3-5 years of relevant experience in customer implementation, operational excellence, or project management within supply chain, freight forwarding, or control tower environments, handling complex operational and commercial challenges
Strong background and understanding of end-to-end freight forwarding processes across air and ocean freight, including pre- and on-carriage activities
Knowledge of and hands-on experience with Transportation Management Systems (TMS)
Advanced reporting skills in Microsoft Office Application and PowerBI
Strong project management, analytical, and problem-solving skills
Structured, detail-oriented, and solution-oriented mindset
Self-driven, proactive, and motivated to take ownership and drive initiatives forward
Collaborative team player with a proactive and hands-on approach
Strong communication, presentation, and stakeholder management skills, with the ability to engage stakeholders at all levels in cross-functional and international environments
Fluent English skills are a must
Spanish, Mandarin or German skills are a plus

What You can expect

* Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
* Great Team: It's truly the people that make the difference - and with us you'll join the best team around.
* Flat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure.
* Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
* Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
* Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.

Customer Implementation Manager