Service Improvement, Rtp, Cisco, Network Troubleshooting, PowerShell, Shell Scripting, Python, Crestron, OEM Vendor Escalation Management, Poly, extron, RCA Problem Management, H.323, Audio DSP Technologies, Video Conferencing Protocols, AV Architecture System Integration, QoS Media Optimization, Q-SYS, Microsoft Teams Rooms, SIP, Zoom