Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities

This role manages and optimizes end-to-end e-commerce operations across 40 global markets, ensuring consistency, compliance, and localization. It drives SOP improvements, workflow automation, and AI adoption while partnering with eCommerce Sales Specialists on data-driven merchandising to maximize conversion and revenue. The role also oversees product data governance, site enhancements, cross-functional projects, escalations, and digital transformation initiatives.

Essential Duties And Responsibilities

Manage, oversee, and optimize e-commerce operations across 40 countries, ensuring consistency, compliance, and localization excellence.
Define and improve operational SOPs, workflows, and governance frameworks
Identify operational gaps and implement scalable process improvements
Drive automation, personalization, and AI-powered improvements.
Lead end-to-end product lifecycle management
Partner with eCommerce Sales Specialist to develop data-driven merchandising strategies to maximize conversion, AOV, and revenue
Ensure accurate product data, pricing, taxonomy, and content governance
Drive site-wide improvements, feature enhancements, and digital transformation initiatives
Manage project timelines, stakeholder alignment, and risk mitigation
Serve as the Subject Matter Expert (SME) for e-commerce operations.
Oversee escalated customer feedback and operational issues.
Optimize user journeys and customer satisfaction across markets.
Stay current with e-commerce best practices, industry trends, and emerging technologies.
Perform other duties as assigned.

Requirements

Pre-Requisites :

Bachelor's Degree in Business, E-Commerce, Marketing, Information Systems, or related field
1+ years of experience in e-commerce, digital operations, or online merchandising
Experience managing multi-market or global e-commerce environments
Strong understanding of website architecture, UX principles, and conversion optimization
Strong project management and stakeholder management skills
Experience with CMS and e-commerce platforms (e.g., Salesforce Commerce Cloud, SAP Commerce Cloud, Shopify, Magento) is a plus.
Proficiency in data analysis tools (Google Analytics, Looker, Power BI, etc.)
Basic knowledge of HTML, CSS, and JavaScript is advantageous
Strong communication, problem-solving, and leadership skills

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Are you game

Store Operations Specialist (e-Commerce)