Position

Mission

As Retail Manager, you will be responsible for the overall management of Thailand Stores, staff, merchandise, and customer service. You will work towards achieving the sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated team and coaching/developing your team members to enable them to progress in Fendi Thailand.

While representing the FENDI DNA, craftmanship, quality of materials and creativity throughout the market, you will be engaged in achieving your team's targets meeting the assigned KPIs and sales goals.

Job Responsibilities

Main Responsibilities:

Responsibilities Include But Are Not Limited To The Following

Business Opportunity

Meet weekly with store managers to develop systems to achieve goals and impact business
Analyze current business trend and seek opportunities for improvement
Anticipates potential obstacles or issues and develops solutions to overcome
Monitors planned Head Counts according to business trends and scheduling needs
Monitor market trends and suggest events and promotions
Implement weekly meetings with store managers
Partners with store management team to establish sales and productivity goals for CA utilizing current business trends
Develop store management role model of Fendi Service behaviour
Train store management team to develop action and plan for all staff through shared evaluation of individual strengths and opportunities
Communicate merchandising opportunities of stock replenishment or balance to set strategic sell-thru initiatives for target doors seasonally
Motivate all staff to review the replenishment report for all locations to be able to share with customers (usage of Heaven)
Identify opportunities in terms of assortment
Partner with the product team to keep a log of the most requested items by customers
Weekly TB with the product team to analyze, understand and to identify needs for weeks to follow

Operations

Implement monthly cycle count
Ensure all stores conduct cycle count on monthly basis
Weekly TB to go through all stock adjustments
Partner with office OPS / internal audit to share concerns if any ensure store maintenance issues are follow up on timely manners

Visual Merchandising

Partner with store managers to adapt floor set based on business trend
Ensure store managers are presenting products in a manner that will maximize sales and achieve optimum product turn, and are reflective of Fendi HQ direction
Store management team need to help set up floor set in their respective stores
Implement a Weekly floor walkthrough with all supervisors to review VM
Implement monthly photo book for all stores to ensure daily maintenance of floor set

Training

Perform 2 training sessions a month for each store on product knowledge and newness and customer services

Staff Management

Give staff daily, weekly, monthly goals (sales, OTO, PKB etc.,)
Emphasis team work among team members
Daily briefing must be done at x2 per day
Follow up with store management on weekly basis to review all staff performance
Review individual performances including PKB / HT goals and share them with whole staff every Friday
Identifies opportunities and creates action plans for the development of staff; provides consistent coaching and feedback through out implementation
Increase team morale by rewarding best in team work and service voted by staff on a quarterly basis
Reward best in maintaining area of responsibility on a quarterly basis
Implement weekly one-on-one touch base between management and staff to highlight performances and opportunities
Identify staff who will be groomed to have the best behaviour on the sales floor, selling skills, customer service skills, and team work.
Implement smart scheduling and force ranking of staff
Review peak days, peak hours to endure top performances are scheduled to deliver the highest sales

Profile

Minimum 10 years of related experience in retail/luxury industry
Bachelor's degree
Strong in commercial and customer service mindset
Outgoing, dependable, and pro-active team player
Good organizing and follow-up skills
Excellent interpersonal, communication and networking skills
Ability to generate trust among both coworkers and clients
Strong business acumen, result-driven, goal-oriented, capacity to implement all needed initiatives and demonstrate commercial creativity
Proficient in MS office, CRM and retail tools