Job Location:

Anantara Riverside Bangkok Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning without end, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

To provide attentive, professional and personalized service to guests at the swimming pool and recreation areas, ensuring a safe, clean and comfortable environment while delivering the high standards of hospitality expected of Anantara Riverside Bangkok Resort.

Key Duties and Responsibilities

Welcome and acknowledge guests in a warm, friendly and professional manner.
Provide attentive and personalized service to guests using the swimming pool and recreation facilities.
Assist guests with towels, umbrellas and other pool amenities.
Maintain the cleanliness, tidiness and presentation of the pool area, surrounding facilities and poolside furniture.
Monitor the swimming pool area to ensure guest safety and compliance with hotel pool rules and regulations.
Observe pool activities and immediately respond to any safety concerns or emergencies.
Provide basic first aid and emergency assistance when required, in accordance with hotel procedures.
Report accidents, injuries, unsafe conditions, equipment defects or maintenance issues to the supervisor immediately.
Check and maintain adequate supplies of towels, drinking water and pool amenities throughout the shift.
Assist guests with requests, questions and information about hotel facilities, activities and services.
Coordinate with relevant departments, including Engineering, Housekeeping, Security, Wellness and Food & Beverage, to ensure smooth pool operations.
Maintain professional knowledge of hotel facilities, wellness services, recreational activities and other guest services to provide accurate information.
Ensure all pool equipment and facilities are properly stored and maintained after use.
Support the setup and breakdown of poolside activities and guest events when required.
Monitor guest needs proactively and anticipate requests before they are made.
Handle guest concerns politely and professionally and escalate complaints to the supervisor when appropriate.
Attend daily briefings, departmental meetings and training sessions as required.
Follow all hotel policies, safety standards, hygiene requirements and emergency procedures.
Maintain a professional appearance and grooming standard at all times.
Perform any other reasonable duties assigned by the Pool Supervisor, Wellness Manager or management.

Qualifications

High school diploma, vocational certificate or equivalent qualification.
Previous experience in a hotel, resort, swimming pool, recreation, wellness or guest service environment is preferred.
Previous experience as a Pool Attendant, Recreation Attendant, Lifeguard or similar position would be an advantage.
Basic knowledge of swimming pool safety and emergency procedures.
Lifeguard or First Aid certification is a must.
Good command of spoken English; additional languages are an advantage.
Good communication and interpersonal skills.
Strong service-minded personality with a genuine interest in taking care of guests.
Pleasant, friendly and approachable personality.
Physically fit and able to work outdoors and stand/walk for extended periods.
Able to remain calm and responsive in emergency situations.
Good attention to cleanliness, safety and detail.
Team-oriented with the ability to work effectively with other hotel departments.
Flexible, proactive and willing to assist guests beyond basic responsibilities.

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Pool Attendant