Job Location:

Anantara Riverside Bangkok Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning without end, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

To serve the needs of the business, our guests and our colleagues by supporting all sales activities for the hotel. Effective handling of administrative duties in the department.

Key Duties And Responsibilities

Ensure that you fully understand the business strategy and positioning of the Anantara and Avani+ brand, and that you are able to effectively articulate this positioning in the marketplace.
Maintain a personal up-to-date knowledge on all Anantara product and service offerings, and the products, services, rates and new developments of key competitors, and an awareness of general industry trends.
Produce quotations or proposal and written confirmation to all clients
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads.
Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Support the development of new client contacts and the maintenance of detailed information on the potential revenues from these accounts.
Take responsibility for your own professional development including strong financial literacy and negotiation skills, and strong face-to-face selling skills needed to become a future Sales Leader for Anantara.
Maintain accurate management status reporting on business results, and associated action planning.
Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise. In particular this includes Front Office, Reservations, and Events colleagues.
Ensure that all paperwork associated with the work of the department is processed quickly and efficiently, including letters, emails, contracts and reports.
Provide all assistance to guests and clients in a proactive, professional and friendly manner

Qualifications

Bachelor's degree in Business Administration, Hospitality Management, Marketing, Sales, or a related field.
Previous experience in hotel sales, hospitality, customer service, reservations, or a related commercial role is preferred.
Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with clients, guests, and colleagues.
Good written and spoken English communication skills.
Strong customer service mindset with a proactive, professional, and friendly approach.
Good sales and negotiation skills, with the ability to identify upselling and cross-selling opportunities.
Strong organizational and administrative skills with excellent attention to detail and accuracy.
Ability to manage multiple tasks, priorities, client requests, and deadlines effectively.
Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint; familiarity with hotel PMS and sales systems is an advantage.
Ability to prepare accurate reports, proposals, quotations, contracts, correspondence, and other sales-related documentation.
Strong problem-solving and decision-making skills with the ability to work independently and as part of a team.

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