Role mission

Founded in Florence, Italy, in 1921, Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.

Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening customer connections to Gucci through providing every customer with best-in-class service, elevated and unique experience, and strong client relationship.

Your role is in offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

Reporting to the Store Manager, the Client Advisor is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as Gucci ambassador the philosophy and the culture of the Brand.

KEY ACCOUNTABILITY

SALES AND CLIENT SERVICE

Maintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communication
Play an active role as Brand Ambassador by inculcating the brand vision to instill consumer brand loyalty
Proactive achievement of monthly sales objectives
Follow-up on client enquiries and requests, including after sales services, proactively and independently
Offer exceptional service standards, suggestions and alternatives, as well as anticipating future needs
Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category information
Exercise team work and collaboration to ensure that client needs are placed at top priority

VISUAL MERCHANDISING MANAGEMENT

Collaboration with the Visual Merchandising team to maintain and upkeep VM to be aligned with the WW visual guidelines

OPERATIONS

Adhere to all in-store SOPs
Assist with cashiering and daily closing settlement
Stocks receiving and packing in the respective categories assigned
All other related duties as assigned by the Store Manager

INVENTORY CONTROL

Conduct category scans for inventory purposes
Assist with stock maintenance and cycle counts
Replenishment of display merchandise as required

REQUIREMENT

Good command in Mandarin
Fluent in English is a MUST
Well-groomed with a pleasant disposition
Customer service oriented and driven in sales
Inquisitive mindset with the ability to engage
Independent individual with strong decision making skills
Passionate in growing a career within the luxury fashion industry

Why work with us

This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

PRADA Client Advisor King Power Rangnam

Client Advisor (Chinese speaking)