[What the role is]

Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s).

[What you will be working on]

What will you be working on

Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.

1. Implementing service strategies and plans to meet identified needs and gaps:

Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps
Partnering social service agencies, government agencies and other stakeholders develop strategies to meet these needs and gaps
Guide SSAs in development of services to meet prioritised needs and gaps
Using data and ground experience to improve service delivery
Overseeing assessments of funding proposals of new programmes and
Assessing and evaluating current portfolio of initiatives and programmes

2. Strengthen service capacity and capability by partnering service providers to:

Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower
Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users
Set and/or achieve output, outcome and impact indicators for services
Manage and evaluate their performance
Allocate community funding to critical and needed services and
Perform budgetary operations such as computing funding quantum based on norms and salary guidelines, verify periodic disbursements, and review budget utilisation performance.

3. Support the Services Group and NCSS as and when required

[What we are looking for]

What we are looking for

Personal Competencies:

Thinking Clearly and Making Sound Judgements
Working Effectively with Citizens and Stakeholders
Social Service Sector Knowledge
Project Management
Social Service Planning
Monitoring & Impact Evaluation

Skills & Knowledge:

Stakeholder Management Skills
Influencing, Facilitation and Communication Skills
Project Management Skills
Programme Evaluation Skills
Research and Basic Statistics Analysis
Sector/Domain Knowledge

Experience:

2 to 7 years work experience in human services sector.
Experience in programme design and/or planning is advantageous.

Only shortlisted candidates will be notified.

Assistant Manager / Manager, Service Delivery