What does the role look like

Cyber Security Service Management

Develop, implement, and maintain cyber security strategies, policies, and procedures to support clients operations.
Monitor clients IT environments for security threats, respond to incidents, and manage risk assessments and audits for clients.
Ensure clients compliance with relevant legal, regulatory, and industry standards (such as GDPR, ISO 27001).
Lead cyber security awareness and training programs for clients.
Conduct investigations of clients security incidents, recommending remediation and prevention strategies.

Service Delivery Management

Lead the daily operations of managed IT services, including infrastructure maintenance, system monitoring, and technical support.
Oversee delivery of cybersecurity services such as vulnerability assessments, intrusion detection, and incident response.
Ensure compliance with SLAs and regulatory standards (ISO 27001, GDPR, etc.).
Develop and implement policies, procedures, and best practices for IT service delivery and security.
Coordinate and manage relationships with third-party vendors and partners.
Manage escalations, resolve client issues, and ensure continuous improvement of service delivery.

Pre-Sales Support

Collaborate with sales and business development teams to understand client needs and propose suitable technical solutions.
Prepare and present proposals, solution architectures, and demonstrations for prospective clients.
Respond to RFPs/RFIs with tailored technical documentation and cost estimates.
Provide expert input during client discussions, meetings, and proof-of-concept sessions.
Maintain strong knowledge of market trends, competitor offerings, and emerging technologies.

Team Management

Lead, mentor, and develop IT and cyber security professionals, fostering continuous learning and growth.
Organize and oversee resource allocation for projects and client engagements.
Conduct regular performance reviews and lead knowledge-sharing initiatives.

Cost Management & Reporting

Develop, track, and manage cyber security and IT operation budgets.
Identify opportunities to optimize cost structure and improve service efficiency.
Produce reports on service performance, security incidents, and pre-sales activities for management review.

Requirements:

Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field
Relevant certifications such as CISSP, CISM, ITIL, CCSP, or equivalent
Minimum 5 years of experience in IT service delivery and cyber security management
Proven experience in technical pre-sales support, solution design, and client engagement
Strong understanding of cyber security frameworks, ITIL service management, and compliance standards
Excellent communication, presentation, and interpersonal skills
Leadership and team management abilities
Experience with cloud platforms (AWS, Azure, Google Cloud)
Familiarity with network architecture, firewalls, endpoint security, and threat intelligence
Commercial awareness and ability to translate technical features into business benefits

Morgan McKinley Pte Ltd

Lay Sihua

EA Licence No.: 11C5502

EA Reg No.: R23114633

Cyber Security and Managed IT Services Manager