Role: Delivery Assurance Manager

Location : Bangkok, Thailand

About Darwinbox:

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.

Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.

Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.

Role Summary

We are seeking an experienced Delivery Assurance Manager to join our dynamic team and ensure that every Darwinbox Implementation delivers the desired transformational value to our enterprise users.

The Delivery Assurance Manager serves as a key liaison between implementation teams, clients, and internal stakeholders, ensuring that all deliverables meet defined quality standards, timelines are adhered to, and client expectations are exceeded throughout the implementation lifecycle alongside ensuring their readiness to manage the system in the long run.

Key Responsibilities :

Project Delivery Management

Oversee end-to-end Delivery Assurance for multiple concurrent Darwinbox Enterprise implementations across modules and geographies.
Ensure adherence to Darwinbox's Implementation methodology Inflexion and established best practices.
Drive timebound corrective actions via Client and Implementation Team leadership to ensure that the required resources with desired capabilities are available for the project.
Serve as the strategic compass to ensure that Day 1 desired value is delivered on go-live based upon the E3 methodology (Experience, Effectiveness and Efficiency).

Quality Assurance and Risk Management

Identify potential risks, issues, and bottlenecks early and develop mitigation strategies.
Ensure that regular delivery checkpoints and quality reviews are carried out and corrective actions completed in time throughout the implementation lifecycle.
Implement continuous improvement initiatives based on lessons learned and improvements loop closed with client, implementation teams and other internal stakeholders.
Steer Risk Management and Mitigation discussions during Steering Committee Meetings and leadership connections.

Client Relationship Management

Serve as a trusted advisor to clients, providing expert guidance at every stage of the project and enabling the client to Champion the Thriving in the Cloud approach.
Handle escalations and work collaboratively with clients to resolve complex issues
Drive client engagement initiatives and maintain strong relationships throughout the project duration
Oversee Implementation Team to User handovers post-implementation and ensure successful transition in conjunction with Darwinbox Customer Success Teams.

Process Optimization and Innovation

Design and refine delivery processes, methodologies, and documentation; maintain and progressively improve delivery templates, checklists, and knowledge repositories.
Analyze delivery metrics and provide insights for organizational improvement.
Stay current with HR technology trends and integrate innovative approaches into delivery practices.
Act as custodian of the Delivery Scorecard and corresponding actions for Implementations teams.
Lead special projects focused on integrating AI tools into Delivery Assurance Processes.

Qualifications :

10 years of experience in HRMS/SaaS implementation (HR domain preferred), with 4+ years in Darwinbox/Workday/similar global HCM platforms deployments.
Bachelor's degree in Business, IT, or related. MBA degree preferred (MBA, MS in Technology Management or equivalent).
Certifications like Darwinbox, PMP, PRINCE2, Six Sigma or Agile/Scrum Master preferred.
Deep understanding of HR Business Processes across multiple modules: Core HR, Talent Development and Management, Employee Engagement, Payroll, leave, attendance and others.

Skills & Competencies :

Excellent stakeholder management and communication skills.
Proficient in planning tools (JIRA, MS Projects or similar Project Management tools) and MS Office suite.
Familiarity with data migration, APIs, Excel/SQL/spreadsheets.
Strong project governance, risk mitigation, and multi-stakeholder coordination capabilities.
Ability to prioritize, multitask, and drive projects under tight timeline.

Delivery Assurance Manager (HCM Implementation)