Summary

Duties & Responsibilities:

Possesses personality and flair and feel comfortable executing your daily task.
Attends all necessary communication meetings on time without possibility to delay others.
Have a good understanding of the outlet's concept and food and beverage offerings, and be able to verbally explain those to guests in Thai and English language.
Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
Be able to operate and train on operating the required steps on the point of sales system in order to process food and beverage orders.
Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue.
Perform and train on performing any tasks relating to billing according to hotel standards and cashiering policies.
Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned. Ensuring that all areas maintain a first-class and positive visual impact including ambiance, cleanliness, orderliness and decor
Any other reasonable tasks as assigned by the restaurant manager, oversee and manage shifts effectively to ensure a smooth and effective overall operation, and provide direction and support to all restaurant colleagues at any time.
Maintain and ensure on the maintenance of the highest standard of personal appearance and cleanliness. Follow the guidelines that are provided for this.
Monitors guest satisfaction and ensure a service-oriented culture focusing on the guests needs. Maintain a strong guest relationship and notify your direct reports when problems or complaints occur.
Follow and ensure compliance of guidelines of health and safety surrounding the responsible service of alcohol.
Ensure team product knowledge is maintained, updated and regularly tested.
Assist the management team to carry out training activities of the outlet including, role plays and on the job trainings.
Be committed to being a team player proactively cooperating and supporting colleagues and superiors in operational tasks.
Assist in recruiting, training, and evaluating staff members.
Schedule and manage staff shifts, ensuring adequate coverage and adherence to labor laws.
Provide ongoing support and motivation to staff, fostering a collaborative and productive work environment.
Supervise and coordinate the activities of restaurant staff to ensure smooth and efficient service.

Qualifications

OTHER RESPONSIBILITIES

Ensure a service-oriented culture focusing on guests needs
Be well versed in the hotel's fire and life safety emergency procedures
Maintain the highest standard of personal appearance and cleanliness
Perform other duties assigned by the management
Follow guidelines of health and safety surrounding the responsible service of alcohol
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP & FIFO)

Knowledge and Experience

Minimum Secondary / High school education degree
Relevant experience as a supervisor in a similar luxury hotel or free-standing restaurant capacity providing customer service for at least two years
Good reading, writing and oral proficiency in English and Thai language
Ability to understand effective approaches of communication with different individuals and able to support restaurant servers throughout their daily duties
Familiar with restaurant point of sales and cashiering procedures is preferred

Competencies

Passionate about the hospitality industry
Aware of the local community and comfortable giving recommendations
Good communication and customer contact skills
Service oriented with an eye for detail
Ability to work well in stressful and high-pressure situations
A team player and self-starter
Perform job with attention to details and the ability to organize and handle multiple tasks
Ability to understand the flow of service and support colleagues

Assistant Restaurant Manager - The Standard Grill