Job Title: Product Application Specialist (Genomics & IVF Solutions)

Location: Thailand (extensive travel required - 50%)

Role Summary

We are seeking a highly motivated and self-driven Application Specialist with strong technical expertise to join our team at Genea Biomedx. This role focuses primarily on genomics solutions (Genie sequencing platform, PGT testing) with potential expansion into IVF laboratory products. The ideal candidate will be a technical expert capable of managing their own tasks, constantly striving for continuous improvement, and assisting clinics and laboratories in understanding and utilizing our products effectively. You will serve as the critical bridge between our cutting-edge technology and clinical applications, supporting customers across APAC regions.

Key Responsibilities

1. Genomics Wet Lab Support & Implementation

Lead hands-on wet lab activities for genomics solutions:
Sample preparation workflows
Library preparation protocols and optimization
DNA extraction and quality control procedures
NGS workflow setup and validation
Perform validation studies at customer sites
Conduct protocol optimization and troubleshooting for laboratory workflows

2. Software Application Support

Provide expert support for software and bioinformatics platforms:
Train customers on software navigation and data interpretation
Troubleshoot software-related issues and coordinate with software team for escalations
Assist with software updates and new feature adoption

3. Remote Customer Support & Troubleshooting

Provide remote technical support to international clients via:
Video conferencing
Remote support
Phone and email assistance
Diagnose and resolve complex technical issues
Maintain detailed case documentation
Achieve first-call resolution targets and customer satisfaction KPIs
Available for urgent support requests across multiple time zones

4. On-Site Training & Implementation

Deliver comprehensive on-site training to laboratory staff, embryologists, geneticists, and clinicians:
Lead end-to-end implementation of genomics solutions:
Ensure smooth transition from installation to routine clinical use
Support laboratory accreditation processes

5. Workshop Facilitation & Group Training

Design and facilitate regional workshops for multiple customers
Conduct hands-on training sessions at Genea Biomedx facilities or customer sites
Develop training materials, SOPs, and educational resources
Create video tutorials and online training modules

6. Pre-Sales Technical Support & Demonstrations

Partner with sales teams to provide technical expertise during:
Product demonstrations and live workflow presentations
Proof-of-performance (POP) studies at prospective customer sites
Technical proposal development and tender responses
Competitive product comparisons and positioning
Conduct site assessments to determine customer readiness and requirements
Participate in conferences as technical expert

7. IVF Product Support

Provide application support for IVF laboratory products
Support product implementation and staff training at IVF clinics
Assist embryologists in understanding and utilizing products effectively
Work closely with the team to ensure excellence in service delivery

8. Product Feedback & Continuous Improvement

Act as the voice of the customer to internal product and R&D teams
Systematically collect and report customer feedback on:
Product performance and reliability
Workflow usability and efficiency
Feature requests and unmet needs
Competitive intelligence
Focus on continuous improvement

Requirements

Education & Experience

Bachelor's or Master's degree in Molecular Biology / Genetics / Genomics, Biomedical Science / Biotechnology, Clinical Laboratory Science, Embryology or Reproductive Medicine (for IVF product support)
Minimum 5+ years of hands-on experience in: Clinical genomics laboratory (required), Next-generation sequencing (NGS) platforms and workflows, Molecular diagnostics or genetic testing
IVF laboratory experience (2+ years preferred) for dual genomics/IVF role
Previous experience as Field Application Scientist or Technical Specialist highly valued

Desired Experience

Experience working with distributors and channel partners in international markets
Track record of successful customer implementations and high satisfaction scores
Experience in multicultural environments and diverse healthcare systems
Previous experience delivering workshops and group training sessions
Experience with pre-sales technical support and product demonstrations

Product Application Specialist - Genomics & IVF