Job Summary:

Lead the discovery, definition, and delivery of GenAI solutions that transform business operations across our life insurance enterprise. You'll bridge the gap between business stakeholders and technical teams, translating complex business problems into AI-powered solutions that deliver measurable value while maintaining regulatory compliance.

Key Responsibilities:

Identify and prioritize GenAI use cases
Own the product backlog and roadmap for assigned GenAI initiatives
Conduct stakeholder interviews and requirements gathering with business units
Define success metrics and track business value realization
Lead user acceptance testing and change management activities
Collaborate with compliance and legal teams to ensure regulatory adherence
Communicate progress and results to executive leadership
Manage relationships with business partners and end users
Balance business needs with technical feasibility and risk considerations

Qualifications:

Minimum 3-5 years of experience in product management, business analysis, solution development, or consulting.
2+ years in insurance industry or banking
Understanding of AI/ML capabilities and limitations (GenAI/LLM experience highly valued)
Proven track record of delivering technology solutions with measurable business impact
Strong stakeholder management skills across technical and non-technical audiences
Experience with Agile/Scrum methodologies
Excellent written and verbal communication skills
Bachelor's degree in Business, Computer Science, or related field

Preferred Qualifications:

MBA or relevant master's degree
Familiarity with insurance systems (policy administration, claims, underwriting)
Experience with change management and user adoption strategies
Understanding of AI ethics, bias, and governance considerations
Previous experience bridging business and technical teams

Key Competencies:

Strategic thinking and business acumen
Customer/user empathy
Data-driven decision making
Influencing without authority
Comfort with ambiguity
Problem decomposition and prioritization

In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link [https://www.aia.co.th/th/about-aia/privacy/candidate]

AI Product Owner, Specialist

Product Owner / Project Manager