Company Description

Splash Beach Resort, Mai Khao Phuket is soon to become Rixos, the iconic luxury 5-star all-inclusive brand under Ennismore. Nestled on the pristine shores of Mai Khao Beach, Phuket, our resort is entering an exciting new chapter, bringing world-class hospitality, exceptional dining, and unforgettable guest experiences to one of Thailand's most beautiful destinations.

As part of the Rixos family, we are committed to delivering genuine hospitality through outstanding service, innovation, and teamwork. We believe that our employees are the foundation of our success, and we are dedicated to creating an inspiring, inclusive, and supportive workplace where every team member can thrive.

We offer a dynamic environment that encourages continuous learning, professional growth, and career advancement. Whether you are beginning your hospitality journey or looking to take the next step in your career, you'll have the opportunity to develop your skills while working alongside passionate professionals in a world-class luxury resort.

Join us and become part of an exciting transformation as we redefine luxury all-inclusive hospitality in Phuket. Together, we create exceptional experiences for guests from around the world while building rewarding careers for our people.

Job Description

Recreation & Entertainment Operations

Manage all recreation, sports, wellness, Kids Club, and entertainment activities.
Develop annual, seasonal, and daily activity programs for guests of all ages.
Ensure smooth operations of:
Kids Club, Family Activities, Fitness Center, Sports Facilities, Pool & Beach Activities
Pool Activities, Evening Entertainment Programs
Maintain service standards in accordance with hotel brand requirements.

Strategic Planning & Program Development

Develop innovative recreational and entertainment concepts to enhance guest experiences.
Create annual event calendars including:
Holiday Programs
Christmas Celebrations
New Year Events
Songkran Activities
Family Festivals
Wellness Programs
Team Building Activities
Corporate Group Activities
Monitor market trends and competitor offerings.
Continuously improve activity offerings based on guest feedback.

Leadership & Team Management

Lead and manage:
Assistant Recreation Manager
Entertainment Supervisors
Kids Club Supervisors
Recreation Supervisors
Recreation & Kids Club Attendants
Entertainment Staff
Conduct recruitment, onboarding, training, coaching, and performance evaluations.
Develop succession plans and career development programs.
Conduct daily, weekly, and monthly departmental meetings.

Guest Experience Management

Ensure exceptional guest satisfaction and engagement.
Personally interact with guests and VIPs to enhance experiences.
Monitor guest feedback, online reviews, and survey results.
Resolve guest complaints efficiently and professionally.
Develop family-friendly and luxury guest experiences that support brand positioning.

Revenue & Financial Management

Revenue Generation
Develop and manage revenue-producing activities such as:
Private Family Activities
Team Building Programs
Bicycle Rentals
Cabana Rentals
Sports Programs
Kids Programs
Special Events
Wellness Activities
Identify new business opportunities and ancillary revenue streams.
Budget Management
Prepare annual departmental budgets and forecasts.
Monitor labor costs and operating expenses.
Manage purchasing and inventory control.
Achieve departmental revenue and profitability targets.

Safety, Risk & Compliance

Ensure compliance with hotel safety policies and procedures.
Implement child safeguarding standards within Kids Club operations.
Conduct risk assessments for all activities and events.
Ensure emergency action plans are current and practiced.
Maintain compliance with local laws, licensing, and operational requirements.
Lead incident investigations and corrective actions.

Facility Management

Oversee maintenance and cleanliness of recreation facilities.
Ensure all recreation and entertainment equipment is safe and operational.
Coordinate with Engineering and Housekeeping departments.
Monitor facility enhancement and refurbishment projects.

Administration & Reporting

Prepare:
Monthly Performance Reports
Revenue Reports
Activity Participation Reports
Guest Satisfaction Analysis
Budget Reports
Analyze performance trends and recommend improvements.
Maintain operational records and compliance documentation.

Qualifications

Minimum 5–7 years experience in Recreation, Entertainment, Leisure, Sports, or Resort Operations.
Minimum 2–3 years experience in a management role.
Experience in luxury resorts, family resorts, or international hotel brands preferred.
Language & Communication: Excellent command of the English language with highly effective written and verbal communication skills.
Leadership & Coaching: Proven ability to supervise, strongly motivate, coach, and counsel sales professionals while encouraging high team spirit and morale.
Execution & Pace: Hardworking, organized, and capable of working in a very fast-paced environment to launch and manage major projects independently.

Director of Recreation