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Shopee

- Associate, Return Lead

Shopee
Thailand
3-5 Years
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  • Posted 18 hours ago
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Job Description

About The Team

Manage and process return tasks & provide problem solving to Returns team

Job Description

  • Manage all return operation to control team and support manager
  • Monitor the dashboard and analysis to follow daily performance
  • Maintains quality service by enforcing quality and customer service standards
  • Analyse and resolve quality and customer service problems, and recommend system improvements
  • Coordinate with other related team to ensure that all run smoothly for Returns department
  • Train, motivate and coach employees as needed for service efficiency to customers and assessing employee performance
  • Provide helpful feedback, solution and training opportunities to team member
  • Contribute team effort by accomplishing related results as needed.
  • Ensure that staff members follow company policies and procedures.
  • Accomplish operations and organisation mission by completing related results as needed
  • Delegate work duties to staff to attain objectives and allocate use available resources using
  • Review performance data (activity reports) to monitor and measure productivity, goal progress and activity levels
  • To perform any other duties assigned by Manager

Requirements

  • Bachelor's Degree or higher in Logistic management, supply chain or any related field
  • At least 3 years of working experience for Return and Quality Control (e-commerce is highly preferred)
  • Be able to communicate in English
  • Problem solving skills and Conflict management
  • Ability to work under deadlines and pressure
  • Good interpersonal, communication and negotiation skills.
  • Good team player
  • Proficient with Microsoft Excel
  • Able to work on shift and day-off when required

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Logistics
Employment Type:
Full time

About Company

Shopee

Job ID: 150598707

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Last Updated: 02-07-2026 11:18:27 PM
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