Role
As a Junior Admissions Counselor at upGrad , you will be the first point of contact for prospective learners, helping them explore educational opportunities and guiding them through the early stages of their learning journey.
In this role, you will engage with potential learners, understand their career aspirations, recommend suitable upGrad programs, and support them throughout the enrollment process.
You will receive comprehensive training from the upGrad team on our products, consultative sales approach, and career counseling methodology. Through continuous coaching and mentorship, you will build the skills needed to become a trusted education advisor while contributing to team enrollment and revenue goals.
This is an excellent opportunity for someone looking to build a long-term career in the education industry. You'll gain exposure to higher education, EdTech, and career consulting, with clear opportunities to grow into senior counseling, sales leadership, or other commercial roles within upGrad.
The ideal candidate is energetic, customer-focused, eager to learn, and passionate about helping professionals transform their careers through education.
Roles & Responsibilities
- Engage with prospective learners through phone calls, emails, and messaging platforms.
- Understand learners career goals and recommend suitable upGrad programs.
- Explain program features, admission requirements, learning outcomes, and career benefits accurately.
- Follow up with assigned leads consistently to maximize conversions.
- Support the complete enrollment journey, from initial inquiry to successful registration.
- Achieve individual weekly and monthly activity, enrollment, and revenue targets under the guidance of your manager.
- Build trust with prospective learners by providing professional and personalized career guidance.
- Maintain accurate learner information and sales activities in CRM systems.
- Collaborate with Marketing, Operations, and Admissions teams to ensure a smooth learner experience.
- Continuously improve product knowledge, sales techniques, and industry understanding through training and coaching.
Skills & Requirements
- 0–2 years of experience in sales, telesales, customer service, education consulting, or related fields. Fresh graduates with strong communication skills are encouraged to apply.
- Passion for education and helping learners achieve their career goals.
- Strong communication and interpersonal skills.
- Willingness to learn consultative selling techniques and build a career in education sales.
- Customer-focused with a positive, proactive attitude.
- Comfortable speaking with customers over the phone and through digital communication channels.
- Good organizational skills with the ability to manage multiple leads and follow-ups.
- Basic proficiency in Microsoft Office and CRM systems (or willingness to learn).
- Self-motivated, resilient, and able to work in a target-driven, fast-paced environment.
- Bachelor's degree in Business, Education, Marketing, or a related field is preferred.
